Download PTU BHMCT 2nd Semester 2019 May 14517 COMMUNICATION II Question Paper

Download PTU (I. K. Gujral Punjab Technical University) BHMCT (Bachelor of Hotel Management and Catering Technology) 2nd Semester 2019 May 14517 COMMUNICATION II Question Paper.

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Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?2)
COMMUNICATION-II
Subject Code : BH-104
M.Code : 14517
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
Q1. Write short notes :
a. Haptics
b. Give the standard telephone talkline for transferring the call.
c. Intonation
d. Personal distance
e. Homophones
f. _______&_______words are to be avoided while making calls.
g. Give the standard telephone talkline for ending the call.
h. Accent
i. Oculesics
j. Facial signs
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1 | M - 1 4 5 1 7 ( S 5 ) - 1 2 5

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?2)
COMMUNICATION-II
Subject Code : BH-104
M.Code : 14517
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
Q1. Write short notes :
a. Haptics
b. Give the standard telephone talkline for transferring the call.
c. Intonation
d. Personal distance
e. Homophones
f. _______&_______words are to be avoided while making calls.
g. Give the standard telephone talkline for ending the call.
h. Accent
i. Oculesics
j. Facial signs
2 | M - 1 4 5 1 7 ( S 5 ) - 1 2 5

SECTION-B
Q2. What are the rules for word and sentence stress in English language?
Q3. What are the golden rules for good telephone techniques?
Q4. Give five examples of gestures.
Q5. Write a note on Paralanguage.
Q6. Make sentences to differentiate between the meanings of following words :
a. Grate/Great
b. Stationery/Stationary

SECTION-C
Q7. Use the following foreign words in sentences :
a. Viva -Voce
b. Par excellence
c. In Toto
d. Faux pas
e. Alma mater
Q8. ?Body language defines personality? Discuss with examples.
Q9. What are the Do?s and Don?ts for telephonic conversation? Discuss.


NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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