Download PTU BHMCT 2nd Semester 2019 May 14523 FRONT OFFICE II Question Paper

Download PTU (I. K. Gujral Punjab Technical University) BHMCT (Bachelor of Hotel Management and Catering Technology) 2nd Semester 2019 May 14523 FRONT OFFICE II Question Paper.

1 | M-14523 (S5)-1690

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?2)
FRONT OFFICE-II
Subject Code : BH-116
M.Code : 14523
Time : 3 Hrs. Max. Marks : 30
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write a short note on :
a. Amendment
b. Pre arrival
c. Travel agent voucher
d. BTC
e. PMS
f. Upselling
g. Electronic key card
h. City ledger
i. Guest weekly bill
j. Write ?February? in French
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1 | M-14523 (S5)-1690

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?2)
FRONT OFFICE-II
Subject Code : BH-116
M.Code : 14523
Time : 3 Hrs. Max. Marks : 30
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write a short note on :
a. Amendment
b. Pre arrival
c. Travel agent voucher
d. BTC
e. PMS
f. Upselling
g. Electronic key card
h. City ledger
i. Guest weekly bill
j. Write ?February? in French
2 | M-14523 (S5)-1690

SECTION-B
2. Discuss in detail the pre arrival activities of the guest cycle.
3. What is the difference between travel agent voucher and traveller?s cheque?
4. Discuss the channel and sources of reservations.
5. Write some of the functions performed by the bell desk during arrival of the guest.
6. Write a note on front office coordination with other departments.

SECTION-C
7. What is a group rate? What are the factors to be considered while booking group
reservation?
8. Discuss in detail the types of reservations.
9. What is CVGR? Discuss factors on which the rate is negotiated.








NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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