Download PTU BHMCT 4th Semester 2019 May 14547 FRONT OFFICE IV Question Paper

Download PTU (I. K. Gujral Punjab Technical University) BHMCT (Bachelor of Hotel Management and Catering Technology) 4th Semester 2019 May 14547 FRONT OFFICE IV Question Paper.

1 | M - 1 4 5 4 7 ( S 5 ) - 3 8 7

Roll No. Total No. of Pages :02
Total No. of Questions : 09
BHMCT (Sem.?4)
FRONT OFFICE-IV
Subject Code : BH-208
M.Code : 14547
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) AD Register
b) Encashment certificate
c) Key rack
d) Night Clerks Report
e) Zero out
f) Business day
g) Safe deposit locker
h) Reservation
i) Paging
j) Guest mails
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1 | M - 1 4 5 4 7 ( S 5 ) - 3 8 7

Roll No. Total No. of Pages :02
Total No. of Questions : 09
BHMCT (Sem.?4)
FRONT OFFICE-IV
Subject Code : BH-208
M.Code : 14547
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) AD Register
b) Encashment certificate
c) Key rack
d) Night Clerks Report
e) Zero out
f) Business day
g) Safe deposit locker
h) Reservation
i) Paging
j) Guest mails
2 | M - 1 4 5 4 7 ( S 5 ) - 3 8 7

SECTION-B
2. List the qualities of a telephone operator.
3. What is the importance of security systems in hotels?
4. Differentiate between Information rack and key rack.
5. With the help of a neat format, explain the functions of a Travelers cheque.
6. What are the general duties in a telephone section?

SECTION-C
7. Write an essay on communication and its use in hotels.
8. Describe the process of a room change.
9. List any 5 expressions of politeness in French.









NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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