Download PTU BHMCT 6th Semester 2019 May 14564 FRONT OFFICE OPERATIONS V Question Paper

Download PTU (I. K. Gujral Punjab Technical University) BHMCT (Bachelor of Hotel Management and Catering Technology) 6th Semester 2019 May 14564 FRONT OFFICE OPERATIONS V Question Paper.

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Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?6)
FRONT OFFICE OPERATIONS - V
Subject Code : BH-306
M.Code : 14564
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Capacity management
b) Booking Graph
c) EPABX
d) Double occupancy percentage
e) Barriers to communication
f) Average Daily rate
g) Selective overbooking
h) Room availability position
i) Effective communication
j) Discount Allocation
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1 | M - 1 4 5 6 4 ( S 5 ) - 1 5 1

Roll No. Total No. of Pages : 02
Total No. of Questions : 09
BHMCT (Sem.?6)
FRONT OFFICE OPERATIONS - V
Subject Code : BH-306
M.Code : 14564
Time : 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark
each.
2. SECTION-B contains FIVE questions carrying 2
1
/
2
(Two and Half) marks each
and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students
have to attempt any TWO questions.

SECTION-A
1. Write short notes on :
a) Capacity management
b) Booking Graph
c) EPABX
d) Double occupancy percentage
e) Barriers to communication
f) Average Daily rate
g) Selective overbooking
h) Room availability position
i) Effective communication
j) Discount Allocation
2 | M - 1 4 5 6 4 ( S 5 ) - 1 5 1

SECTION-B
2. Explain the benefits of Yield management.
3. List the role of a telephone operator.
4. Write a short note on Forecasting techniques.
5. Enlist the skills required for handling guest complaints.
6. Explain Forecast Formula with example.

SECTION-C
7. Explain the importance of communication skills in hotel industry.
8. Describe potential high and low demand tactics for Groups.
9. Write and explain any five formulas used in measuring yield.









NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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