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| Roll No. | Total No. of Pages : 02 | Total No. of Questions : 09 |
BHMCT (Sem.-6)
FRONT OFFICE OPERATIONS - V
Subject Code : BH-306
M.Code: 14564
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Time: 3 Hrs. Max. Marks : 30
INSTRUCTION TO CANDIDATES :
- SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.
- SECTION-B contains FIVE questions carrying 2 1/2 (Two and Half) marks each and students has to attempt any FOUR questions.
- SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.
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SECTION-A
1. Write short notes on :
- Capacity management
- Booking Graph
- EPABX
- Double occupancy
- Barriers to communication
- Average Daily rate
- Selective overbooking
- Room availability position
- Effective communication
- Discount Allocation
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SECTION-B
2. Explain the benefits of Yield management.
3. List the role of a telephone operator.
4. Write a short note on Forecasting techniques.
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5. Enlist the skills required for handling guest complaints.
6. Explain Forecast Formula with example.
SECTION-C
7. Explain the importance of communication skills in hotel industry.
8. Describe potential high and low demand tactics for Groups.
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9. Write and explain any five formulas used in measuring yield.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.
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This download link is referred from the post: PTU BHMCT Last 10 Years 2010-2020 Previous Question Papers