Download PTU BHMCT 8th Semester 2019 May 14591 FRONT OFFICE OPERATION VII Question Paper

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Roll No.

Total No. of Questions : 09

BHMCT (E-IV) (Sem.-8)

FRONT OFFICE OPERATION-VII

Subject Code : BH-406

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M.Code: 14591

Time: 3 Hrs.

Max. Marks : 30

INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.

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2. SECTION-B contains FIVE questions carrying 21/2 (Two and Half) marks each and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

SECTION-A

1. Write short notes on :
   1. Charge Purchase
   2. Head set jack

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   3. Advance Letting chart
   4. Guaranteed reservation
   5. Form FXB
   6. Express check out
   7. Passport

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   8. Junction test key
   9. Cancellation
   10. Dairy system

SECTION-B

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2. Explain Express Check out procedure.
3. Describe the role of telephone exchange in a hotel.
4. Draw a neat format of Reservation form.
5. What are the different types of Reservation?
6. List and explain different types of visa.

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SECTION-C

7. Describe different types of Transactions.
8. Describe Dairy system of reservation in detail.
9. Describe role and responsibilities of a GRE.

NOTE : Disclosure of identity by writing mobile number or making passing request on any page of Answer sheet will lead to UMC against the Student.

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