Rajiv Gandhi University of Health Sciences, Karnataka
V semester Bachelors in Hospital Administration Degree Examination — OCT-2019
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Time: Three Hours
Quality in Health Care
Q.P. CODE: 1317
Max. Marks: 80 Marks
Your answers should be specific to the questions asked.
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Draw neat, labeled diagrams wherever necessary
LONG ESSAYS (Answer any Two) 2 x 10 = 20 Marks
- Enumerate the steps entailed for measuring quality in healthcare.
- Discuss the key steps to implement outcome management to improve the status of the patient.
- Briefly explain the process and benefits of ISO certification in hospitals.
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SHORT ESSAYS (Answer any Eight) 8 x 5 = 40 Marks
- Accreditation features and benefits
- Steps in implementing TQM
- Determinants of Quality
- Attributes of good patient practitioner relationship
- Importance of patient satisfaction survey
- Requirement of Quality Assurance in healthcare
- Deming’s contribution and his management guidelines
- How can we conduct audits in hospital?
- Draw the quality improvement model of Daily Patient Care.
- Essentials of quality improvement in healthcare services
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SHORT ANSWERS (Answer any ten) 10 x 2 = 20 Marks
- What is legitimacy?
- Define quality.
- What is brainstorming?
- Uses of flow diagram
- Dimensions of quality
- What is appreciative quality?
- Define TQM.
- Uses of cause and effect diagram
- What is quality assurance?
- Define structure.
- What is quality control?
- What is optimality?
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