Download RGUHS MHA 2020 November 4th Sem 8372 Hospital Administration Question Paper

Download RGUHS MHA (Master of Health Administration) 2020 November 4th Sem 8372 Hospital Administration Previous Question Paper

Rajiv Gandhi University of Health Sciences, Karnataka
IV Semester M.H.A Degree Examination ? 28-Aug-2020

[Time: 3 Hours]







[Max. Marks: 100]
HOSPITAL ADMINISTRATION
QUALITY MANAGEMENT IN HEALTH CARE (RS-2)
Q.P. CODE: 8372
Your answers should be specific to the questions asked.
Draw neat labeled diagrams wherever necessary.
LONG ESSAY
2 X 20 = 40 Marks
1.
The experience of the patient may be important than clinical outcome. Discuss this changing
definition of Quality in the context of Patient satisfaction. Explain the role of Patient Satisfaction
Survey in enhancing quality of services rendered with an example.
2.
Discuss the term process control. Enumerate the distinguishing features of Brainstorming and
Benchmarking. Explain the role and function of Statistical Process Control in a hospital.
SHORT ESSAY (Answer any six)
6 X 10 = 60 Marks
3.
"End the Practice of awarding the business on Price tag alone". Explain this Demings philosophy
with an example.
4.
Audit in health care
5.
Healthcare standards on Patient safety
6.
Average length of stay
7.
Post Anaesthesia Review
8.
Is there a need for review in health care delivery
9.
Accreditation
10. NABH Standards
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