Rajiv Gandhi University of Health Sciences
IV Semester M.H.A Degree Examination [W-SI]
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[Time: 3 Hours] [Max. Marks: 100]
HOSPITAL ADMINISTRATION
Quality Management in Healthcare
Q.P. CODE: 8726
Your answers should be specific to the questions asked.
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Draw neat, labeled diagrams wherever necessary.
LONG ESSAY 1 X 20 = 20 Marks
- Money spent on quality in hospitals is an expense and an investment. Critically comment with your arguments to convince the management of a hospital about the need to spend on quality.
SHORT ESSAY (Answer any Seven) 7 X 10 = 70 Marks
- Medical audit: the process, benefits and challenges
- Patient’s need identification and patient satisfaction survey are two major pillars of quality service delivery in hospitals. Elaborate your understanding of them
- PDCA cycle and its application in hospital context
- Structure-Process-Outcome model of quality in healthcare service
- Quality Assurance in hospitals
- Safety considerations in designing hospitals
- Role of medical records in quality improvement
- Hospital Accreditation
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SHORT ANSWERS (Answer any Five) 05 X 02 = 10 Marks
- LAMA and DAMA
- Pareto analysis
- Quality manual
- Quality circle
- Benchmarking
- Credentialing
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This download link is referred from the post: RGUHS MHA Last 10 Years 2011-2021 Question Papers (1st Sem, 2nd Sem, 3rd Sem And 4th Sem)
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