Roll No. Total No. of Pages : 02
Total No. of Questions : 18
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B.Tech.(EE) (2012 Onwards)/
B.Tech. (Electrical & Electronics) (2012 Onwards OE)/
B.Tech. (Electrical Engineering & Industrial Control) (2012 to 2017 OE)
(Sem.-6)
TOTAL QUALITY MANAGEMENT
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Subject Code : BTME-6XXM.Code : 71243
Time : 3 Hrs. Max. Marks : 60
INSTRUCTION TO CANDIDATES :
- SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
- SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
- SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.
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SECTION-A
Answer briefly :
- Compare TQM and TQM frame.
- Classify any four principles of TQM.
- Write advantages of implementing JIT in a manufacturing industry.
- What do you mean by customer satisfaction?
- What is quality council?
- How is teamwork important in TQM?
- Define quality assurance.
- Define performance appraisal.
- What is relationship diagram? When do you use it?
- Define benchmarking.
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SECTION-B
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- Compare the dimensions of product quality and service quality with example.
- “Juran defined quality as fitness for use or purpose.” Critically evaluate the definition.
- Explain elements of JIT in detail.
- Explain the House of Quality in Quality Function Deployment.
- Write a note on the concept of failure mode effect analysis.
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SECTION-C
- a) Write the advantages and disadvantages of total employees involvement (TEI)
b) Explain the concept of Taguchi’s Quality loss function in detail. Give an example. - Explain the steps followed to get ISO certification for a manufacturing industry.
- Write short notes on the following in reference to successful implementation of TQM :
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a) Customer satisfaction
b) Empowerment of employees
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.
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This download link is referred from the post: PTU B.Tech Question Papers 2020 December (All Branches)