Download PTU B-Tech EEE 2020 Dec 6th Sem 71243 Total Quality Management Question Paper

Download PTU (I.K.Gujral Punjab Technical University (IKGPTU)) B-Tech (Bachelor of Technology) (EEE)- Electrical And Electronics Engineering 2020 December 6th Sem 71243 Total Quality Management Previous Question Paper

Roll No.
Total No. of Pages : 02
Total No. of Questions : 18
B.Tech.(EE) (2012 Onwards)/
B.Tech. (Electrical & Electronics) (2012 Onwards OE)/
B.Tech. (Electrical Engineering & Industrial Control) (2012 to 2017 OE)
(Sem.?6)
TOTAL QUALITY MANAGEMENT
Subject Code : BTME-6XX
M.Code : 71243
Time : 3 Hrs. Max. Marks : 60
INST RUCT ION TO CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN question s carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Answer briefly :
1.
Compare TQM and TQM frame.
2.
Classify any four principles of TQM.
3.
Write advantages of implementing JIT in a manufacturing industry.
4.
What do you mean by customer satisfaction?
5.
What is quality council?
6.
How is teamwork important in TQM?
7.
Define quality assurance.
8.
Define performance appraisal.
9.
What is relationship diagram? When do you use it?
10. Define benchmarking.
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SECTION-B
11. Compare the dimensions of product quality and service quality with example.
12. "Juran defined quality as fitness for use or purpose." Critically evaluate the definition.
13. Explain elements of JIT in detail.
14. Explain the House of Quality in Quality Function Deployment.
15. Write a note on the concept of failure mode effect analysis.
SECTION-C
16. a) Write the advantages and disadvantages of total employees involvement (TEI)
b) Explain the concept of Taguchi's Quality loss function in detail. Give an example.
17. Explain the steps followed to get ISO certification for a manufacturing industry.
18. Write short notes on the following in reference to successful implementation of TQM :
a) Customer satisfaction
b) Empowerment of employees
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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