Download PTU (I.K.Gujral Punjab Technical University (IKGPTU)) B-Tech (Bachelor of Technology) (CSE-IT)- Computer Science Engineering -Information Technology 2020 December 6th Sem 71553 Total Quality Management Previous Question Paper
Total No. of Pages : 02
Total No. of Questions : 18
B.Tech. (CSE) (O.E. 2012 to 2017) (Sem.?6)
TOTAL QUALITY MANAGEMENT
Subject Code : ME-251
M.Code : 71553
Time : 3 Hrs. Max. Marks : 60
INST RUCT IONS T O CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN questions carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Answer briefly :
1.
What are the various characteristics of quality?
2.
Name the benefits of TQM.
3.
Name the quality awards available worldwide.
4.
What is Kanban system?
5.
What are different types of waste?
6.
List 7 QC tools.
7.
Why benchmarking is important?
8.
What is total employee involvement?
9.
What is importance of data collection in improving the quality?
10. What is just-in-time?
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SECTION-B
11. What are benefits of successful implementation of TQM?
12. What is Benchmarking? How it helps in improvement?
13. Explain the concept of customer satisfaction and Quality function deployment.
14. What are various factors affecting the process management?
15. Compare features of TQC and TQM?
SECTION-C
16. Write a short note on Taguchi methods, JIT, cause and effect diagram, quality function
deployment.
17. Discuss the features of ISO 9001 along with its benefits.
18. Policy deployment and daily works management are important pillars of TQM. Discuss.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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This post was last modified on 13 February 2021