Download PTU B-Tech Industrial Engineering 2020 Dec 3rd Sem 61014 Quality Improvement Tools Question Paper

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Roll No. [] [] Total No. of Pages : 02
Total No. of Questions : 16

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B.Tech. (Ind. Engg. & Mgt. (TQM) (Sem.-3)

QUALITY IMPROVEMENT TOOLS

Subject Code : IEM-304
M.Code : 61014

Time : 3 Hrs. Max. Marks : 40

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INSTRUCTIONS TO CANDIDATES :

1. Attempt any EIGHT out of TEN Questions from SECTION-A carrying THREE marks each.
2. Attempt any FOUR out of SIX questions from SECTION-B carrying NINE marks each.

SECTION-A

Answer briefly :

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1. Define quality. Name the three levels of quality.
2. Differentiate between creativity vs. innovation.
3. Differentiate between service quality and product quality.
4. Name the seven QC tools.
5. What is the difference between checklist and check sheet?

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6. Explain the symbols used in construction of flow diagrams.
7. Explain the advantages and pitfalls of flow diagrams.
8. What is a histogram and why is it useful?
9. What are the areas of application of the stratification technique?
10. What are the 4 rules of brainstorming?

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SECTION-B

1. Explain various types of problem-solving approaches used by organizations in their improvement efforts. Compare and contrast their approaches.
2. How do organizations identify the type of problem-solving approach that they use in their improvement efforts? Compare and contrast their approaches.
3. What do you understand by 5W & 1H technique for achieving quality improvement? Explain the applications of this technique giving an appropriate examples.
4. What is Box Plot analysis and how it can be interpreted? Explain the steps involved in construction of Box Plot analysis giving an appropriate example.

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5. Develop cause-and-effect diagrams for any one of the following problems :
   1. Road accident.
   2. Poor exam grades.
6. What is Pareto analysis and how is it used in analyzing quality cost data?

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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