Download PTU (I.K.Gujral Punjab Technical University (IKGPTU)) B-Tech (Bachelor of Technology) (IE)- Industrial Engineering 2020 December 3rd Sem 61014 Quality Improvement Tools Previous Question Paper
Total No. of Pages : 02
Total No. of Questions : 16
B.Tech. (Ind. Engg. & Mgt. (TQM) (Sem.?3)
QUALITY IMPROVEMENT TOOLS
Subject Code : IEM-304
M.Code : 61014
Time : 3 Hrs. Max. Marks : 40
INST RUCT IONS T O CANDIDAT ES :
1 .
Attempt a ny EIGHT out of TEN Question s from SECT ION - A ca rryin g THREE
marks eac h.
2 .
Attempt any FOUR out o f SIX question s from SECT ION -B carry in g NINE mark s
each.
SECTION-A
Answer briefly :
1)
Define quality. Name the three levels of quality.
2)
Differentiate between creativity vs. innovation.
3)
Differentiate between service quality and product quality.
4)
Name the seven QC tools..
5)
What is the difference between checklist and check sheet?
6)
Explain the symbols used in construction of flow diagrams.
7)
Explain the advantages and pitfalls of flow diagrams.
8)
What is a histogram and why is it useful?
9)
What are the areas of application of the stratification technique?
10) What are the 4 rules of brainstorming?
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SECTION-B
11) Explain various types of problem-solving approaches used by organizations in their
improvement efforts. Compare and contrast their approaches.
12) How do organizations identify the type of problem-solving approach that they use in their
improvement efforts? Compare and contrast their approaches.
13) What do you understand by 5W & 1H technique for achieving quality improvement?
Explain the applications of this technique giving an appropriate examples.
14) What is Box Plot analysis and how it can be interpreted? Explain the steps involved in
construction of Box Plot analysis giving an appropriate example.
15) Develop cause-and-effect diagrams for any one of the following problems :
a) Road accident.
b) Poor exam grades.
16) What is Pareto analysis and how is it used in analyzing quality cost data?
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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This post was last modified on 13 February 2021