Download PTU B.Voc 2020 Dec 1st Sem 77133 Business Communication I Question Paper

FirstRanker.com

Roll No. Total No. of Pages : 02

Total No. of Questions : 18

--- Content provided by⁠ FirstRanker.com ---

B.Voc. (Hospitality & Culinary Management) (2019 Batch) (Sem.-1)

BUSINESS COMMUNICATION-I

Subject Code : BVHCA-106-19

M.Code : 77133

Time : 3 Hrs. Max. Marks : 60

--- Content provided by FirstRanker.com ---

INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

SECTION-A

--- Content provided by‌ FirstRanker.com ---

Write short notes on :

1. Communication
2. Audience analysis
3. Proxemics
4. Loudness

--- Content provided by⁠ FirstRanker.com ---

5. Active Listening
6. Purpose of Speech
7. Artifacts
8. Telephone etiquettes
9. Gesture

--- Content provided by⁠ FirstRanker.com ---

10. Encoding

SECTION-B

1. What is the need for business communication?
2. Explain the levels of listening.
3. List the essential qualities of a good speaker.

--- Content provided by‍ FirstRanker.com ---

4. What is Vocal behaviour? Express its impact on verbal communication.
5. What is the importance of organizing the ideas before speech delivery?

SECTION-C

1. Describe barriers to communication and the ways to overcome it.
2. What is Kinesics? What are its components? Explain in detail.

--- Content provided by⁠ FirstRanker.com ---

3. Explain the need to develop telephone skills in hospitality industry.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.