Download PTU B.Voc 2020 Dec 1st Sem 77133 Business Communication I Question Paper

Download PTU ( I.K.Gujral Punjab Technical University (IKGPTU)) Bachelor of Vocational Education (B. Voc) 2020 December 1st Sem 77133 Business Communication I Previous Question Papers

Roll No.
Total No. of Pages : 02
Total No. of Questions : 18
B.Voc. (Hospitality & Culinary Management) (2019 Batch) (Sem.?1)
BUSINESS COMMUNICATION-I
Subject Code : BVHCA-106-19
M.Code : 77133
Time : 3 Hrs. Max. Marks : 60
INST RUCT IONS T O CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN questions carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Write short notes on :
1.
Communication
2.
Audience analysis
3.
Proxemics
4.
Loudness
5.
Active Listening
6.
Purpose of Speech
7.
Artifacts
8.
Telephone etiquettes
9.
Gesture
10. Encoding
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SECTION-B
11. What is the need for business communication?
12. Explain the levels of listening.
13. List the essential qualities of a good speaker.
14. What is Vocal behaviour? Express its impact on verbal communication.
15. What is the importance of organizing the ideas before speech delivery?
SECTION-C
16. Describe barriers to communication and the ways to overcome it.
17. What is Kinesics? What are its components? Explain in detail.
18. Explain the need to develop telephone skills in hospitality industry.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on
any page of Answer Sheet will lead to UMC against the Student.
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