Download PTU B.Voc 2020 Dec 1st Sem 77150 Business Communication I Question Paper

Download PTU ( I.K.Gujral Punjab Technical University (IKGPTU)) Bachelor of Vocational Education (B. Voc) 2020 December 1st Sem 77150 Business Communication I Previous Question Papers

Roll No.
Total No. of Pages : 02
Total No. of Questions : 18
B.Voc. (Travel and Tourism Management) (2019 Batch) (Sem.?1)
BUSINESS COMMUNICATION-I
Subject Code : BVTTM-104-19
M.Code : 77150
Time : 3 Hrs. Max. Marks : 60
INST RUCT IONS T O CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN questions carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Answer briefly :
Q1 Communication
Q2 Name any one model of communication
Q3 Skills
Q4 Kinesics
Q5 Any one quality of a good speaker
Q6 Furniture as a tool for communication
Q7 Eye contact for communication
Q8 Audience analysis
Q9 Note taking
Q10 Listening barriers
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SECTION-B
Q11 Business communication is essential. Throw light on the purpose of business
communication.
Q12 Discuss the guidelines for effective listening.
Q13 What are the essential qualities of a good speaker?
Q14 Write a note on non-verbal communication related to body movements.
Q15 As per you, what is the need for developing telephone skills in the hotel industry?
SECTION-C
Q16 Define Communication. Discuss the various barriers in communication and ways to
overcome them.
Q17 What is the purpose of effective speaking? Discuss the purpose with special emphasis on
organizing the idea and delivering speech.
Q18 "Artefacts have important use in nonverbal communication". Explain.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on
any page of Answer Sheet will lead to UMC against the Student.
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