Roll No. Total No. of Pages : 02
Total No. of Questions : 18
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B.Voc. (Tourism and Hospitality Management) (2019 Batch) (Sem.-1)
FUNDAMENTALS OF HOUSEKEEPING
Subject Code : BVTHM-105-19
M.Code : 77181
Time : 3 Hrs. Max. Marks : 60
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INSTRUCTIONS TO CANDIDATES :
- SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
- SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
- SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.
SECTION-A
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Write briefly :
- Public Area
- Personal grooming
- Periodic cleaning
- Abrasives used in cleaning
- Terrazzo floor
- Maintenance of leather
- Maintenance job/work order
- GRA
- Burnishing
- Desk Control
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SECTION-B
- Explain the role of housekeeping in Guest satisfaction in a luxury hotel.
- Discuss the principles of cleaning giving suitable examples.
- How has the use of computers made the day to day working in housekeeping easier?
- What is Tarnish? Explain the process of tarnish removal from a brass planter.
- List the general criteria for selection of Cleaning Agents.
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SECTION-C
- Draw the organization chart of Housekeeping department in a large hotel. List the duties of a Floor Supervisor.
- Explain the interdepartmental coordination between Housekeeping with Front Office and Housekeeping with Security.
- Explain any five types of floor finishes. How are they cleaned & maintained?
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NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.
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This download link is referred from the post: PTU B.Voc Last 10 Years 2011-2021 Previous Question Papers (Bachelor of Vocational Education)