Download PTU B.Voc 2020 Dec 2nd Sem 77507 Business Communication Ii Question Paper

Download PTU ( I.K.Gujral Punjab Technical University (IKGPTU)) Bachelor of Vocational Education (B. Voc) 2020 December 2nd Sem 77507 Business Communication Ii Previous Question Papers

Roll No.
Total No. of Pages : 02
Total No. of Questions : 18
B.VOC (Travel & Tourism Management)(2019 Batch) (Sem.?2)
BUSINESS COMMUNICATION-II
Subject Code : BVTTM-205-19
M.Code : 77507
Time : 3 Hrs. Max. Marks : 60
INST RUCT IONS T O CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN questions carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Write briefly :
Q1 Define Communication
Q2 Importance of Grooming
Q3 What is Audience Analysis?
Q4 Team behaviour
Q5 Extempore
Q6 Social Etiquettes
Q7 What is a presentation?
Q8 What is the importance of Team Behaviour?
Q9 What are contract workers?
Q10 Define Good Conversation.
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SECTION-B
Q11 What is the importance of Grooming and Personnel hygiene for a hotelier.
Q12 Explain the importance of communication skills for personality development.
Q13 What is group discussion? Why is it important in a hotel industry?
Q14 Give the job description of a telephone operator.
Q15 Explain the various presentation skills that need to be followed for making your
presentation effective.
SECTION-C
Q16 Explain what is body language and why is it important to understand body language
while communicating, also explain why is it important to have intelligent listening?
Q17 What do you understand by a team behaviour during group discussion? Explain why is it
necessary to have clarity of thought and expression while in a group discussion?
Q18 Explain the role of interpersonal skills for hospitality professional to do a successful
business.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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