Download PTU B.Voc 2020 Dec 2nd Sem 77507 Business Communication Ii Question Paper

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Roll No. Total No. of Pages : 02
Total No. of Questions : 18

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B.VOC (Travel & Tourism Management)(2019 Batch) (Sem.-2)
BUSINESS COMMUNICATION-II
Subject Code : BVTTM-205-19
M.Code : 77507
Time : 3 Hrs. Max. Marks : 60

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INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

SECTION-A

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Write briefly :

1. Define Communication
2. Importance of Grooming
3. What is Audience Analysis?
4. Team behaviour

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5. Extempore
6. Social Etiquettes
7. What is a presentation?
8. What is the importance of Team Behaviour?
9. What are contract workers?

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10. Define Good Conversation.

SECTION-B

11. What is the importance of Grooming and Personnel hygiene for a hotelier.
12. Explain the importance of communication skills for personality development.
13. What is group discussion? Why is it important in a hotel industry?

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14. Give the job description of a telephone operator.
15. Explain the various presentation skills that need to be followed for making your presentation effective.

SECTION-C

16. Explain what is body language and why is it important to understand body language while communicating, also explain why is it important to have intelligent listening?
17. What do you understand by a team behaviour during group discussion? Explain why is it necessary to have clarity of thought and expression while in a group discussion?

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18. Explain the role of interpersonal skills for hospitality professional to do a successful business.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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