Download PTU B.Voc 2020 Dec 2nd Sem 77999 Business Communication Ii Question Paper

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Roll No. | [ L[] ] | [ [ ] Total No. of Pages : 02

Total No. of Questions : 18

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B.Voc. (Hospitality & Culinary Management) (2019 Batch) (Sem.-2)

BUSINESS COMMUNICATION-II

Subject Code : BVHCA-203-19

M.Code : 77999

Time : 3 Hrs. Max. Marks : 60

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INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.

SECTION-A

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Write briefly :

1. What does the term “Business etiquette” mean to you?
2. Enlist four characteristics of an effective presentation.
3. Importance of personal hygiene and grooming.
4. What do you mean by the term Kinesics?

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5. Hearing Vs. Listening.
6. Define Personality.
7. Why do we communicate?
8. Tips for writing effective Email.
9. What do you understand by Extempore?

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10. What is role play?

SECTION-B

11. Like individuals, organizations too have business etiquette rules. Give examples of some of these.
12. Describe the important characteristics of a successful communicator with examples.
13. What factors should be kept in mind while dealing with seniors and juniors at work place?

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14. Discuss the difference between a presentation and a seminar.
15. How does someone become the leader of a group discussion?

SECTION-C

16. What is the importance of Body language in communication? What Body language skills does a speaker need to be successful in communicating with others?
17. Discuss in detail e-mail as a preferred mode of Electronic Communication Techniques.

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18. What is Listening? How can one master the art of intelligent Listening? Also, discuss the guidelines for improving listening skills.

NOTE : Disclosure of Identity by writing Mobile No. or Marking of passing request on any paper of Answer Sheet will lead to UMC against the Student.

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