Download RGUHS BHA 2017 May 5th Sem 1317 Quality In Health Care Question Paper

FirstRanker.com

Rajiv Gandhi University of Health Sciences, Karnataka

V semester Bachelors in Hospital Administration Degree Examination - MAY 2017

--- Content provided by⁠ FirstRanker.com ---

Time: Three Hours Max. Marks: 80 Marks

Quality in Health Care

Q.P. CODE: 1317

Your answers should be specific to the questions asked.

Draw neat, labeled diagrams wherever necessary

--- Content provided by⁠ FirstRanker.com ---

LONG ESSAYS (Answer any Two) 2 x 10 = 20 Marks

1. Define quality. What are fourteen steps in quality management as per eminent quality guru Deming?
2. Enumerate the benefits of implementing ISO 9001 in a hospital.
3. Explain quality certification system in hospital. Briefly write about NABH.

SHORT ESSAYS (Answer any Eight) 8 x 5 = 40 Marks

--- Content provided by​ FirstRanker.com ---

1. Explain the organization of the quality management system.
2. Patients feed back form
3. PDCA cycle
4. Define Apex manual.
5. What are the techniques used in the quality control in improving the performance of the hospital?

--- Content provided by‍ FirstRanker.com ---

6. What are the objectives and benefits of accreditation?
7. Give the approaches to the measurement of quality.
8. What are the principal concepts of ISO 9000 QMS?
9. Briefly explain the different methods used to assure quality in hospitals.
10. Pre Assessment Survey

--- Content provided by​ FirstRanker.com ---

SHORT ANSWERS (Answer any ten) 10 x 2 = 20 Marks

1. Cause and effect analysis
2. Brain storming
3. Flow charting
4. Problem solving

--- Content provided by‌ FirstRanker.com ---

5. Internal audit
6. Quality structure
7. 5 S system of organization
8. What is quality?
9. Six sigma

--- Content provided by FirstRanker.com ---

10. Lean
11. Quality outcome
12. Quality circle