Download RGUHS BHA 2015 May 5th Semester 1317 Quality In Health Care Question Paper

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Rajiv Gandhi University of Health Sciences, Karnataka

V semester Bachelors in Hospital Administration Degree Examination — APRIL 2015

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Time: Three Hours Max. Marks: 80 Marks

Quality in Health Care

Q.P. CODE: 1317

Your answers should be specific to the questions asked. Draw neat, labeled diagrams wherever necessary

LONG ESSAYS (Answer any Two) 2 x 10 = 20 Marks

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1. Briefly explain the need and importance of quality assurance in healthcare.
2. Explain the process of implementing Total Quality Management in a hospital.
3. Discuss the role of outcome management to improve the eventual impact of healthcare.

SHORT ESSAYS (Answer any Eight) 8 x 5 = 40 Marks

1. Steps in implementation of ISO and its benefits

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2. Patient satisfaction survey
3. Short note on Audit process
4. Attributes of quality in healthcare
5. Essentials and different approaches of quality improvement in healthcare services
6. Conceptual model of potential patient contribution in quality care

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7. Deming’s contribution and his management guideline
8. Determinants of quality
9. How can we improve the hospital performance through quality management system?
10. Role of accreditation in healthcare

SHORT ANSWERS (Answer any ten) 10 x 2 = 20 Marks

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1. Define quality.
2. What is appreciative quality?
3. Techniques of quality management
4. Define benchmarking.
5. What is operational efficiency?

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6. Obstacles to implement TQM
7. Define quality control.
8. Define quality improvement.
9. What is brainstorming?
10. Define Audit and Audit process.

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11. What is legitimacy?
12. What is Delphi technique?