Workplace ethics and value system
14MBAHR408
INTRO: WORKPLACE ETHICS
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Ethics
- Group of norms, code or value system
- Set of beliefs about right or wrong behavior (voluntary not compulsory)
- Generally accepted social norms, many of which are universal. Telling lies, cheating
Ethics and Business
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- Unitarian view: business and all activities of human beings considered inseparable- business is an element of moral structure and moral element (CSR etc..)
- Separatist view: Adam Smith and Friedman- business is only to make profit- dilute the objectives.
- Integration view: Talcott- all sectors are interlinked which in turn are influenced by ethics. Ethics influenced govt policy, which in turn influenced business.
Workplace Ethics
- Every business must introduce buz ethics in day-to-day activities
- Earning profits is not bad but using wrong ways for earning is bad and unethical.
- Raymond C Baumhart, “the ethics of business is the ethics of responsibility. The businessman must promise that he will not harm knowingly."
- Andrew Crane, “ business ethics is the study of business situations, activities and decisions where issues of right and wrong are addressed."
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Why ethics @ workplace?
- To protect consumer rights- adulteration, misleading advts.
- To make businesses socially accountable to employees and public
- To strengthen buz-society relation
- To focus shift from seller to buyer- increase awareness towards all stakeholders
- To benefit both buz and society- long term
- To guide in policy formulation
- To have accuracy and credibility in buz deals
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Principles of workplace ethics
- Credibility- adopt justice, truth and fairness to gain credibility
- Being broad minded-open to ideas
- Discharge liabilities- even during tough times
- True documentation- any papers-records/assets
- Contribution to societal devlpt
- Audit of financials fairly
- Respect all other parties
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Benefits
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| Ethical climate | Benefits | E/e commitment Investor loyalty Customer satisfaction | Profits |
Types of workplace ethics
- General – basics of business: areas like legal changes, M&As, unethical business activities etc
- Functional - mgt functions- HR, Mktn, Production, Finance etc
- International- values of diff countries- and later..
- Economic systems- policies & prgms of govt
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Personal ethics & its dvlpmnt
- Foundation for a person's moral compass
- An internal guide
- Drives actions and emotions regularly
- Moral codes built upon this foundation
- Love is the ultimate ethical code
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Determinants of personal ethics
- Friend/ peers: jaisa sang vaisa rang
- Family influence: story of two twin parrots on the contrary: story of a drunkard's
- Influence of culture & religious beliefs
- Influence of habits: "U become what you think about"-Earl Nightingale
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How to develop personal std of ethics?
- Always be cheerful & optimistic
- Honesty in all relationships
- Generous & unselfish with associates
- Always be kind
- Believe love is stronger than hatred
- Do not engage in a transaction that doesn't benefit all participants
- Do not insult another person (7 principles)
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WPE for employees
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- Ethical violations by employees
- Humiliating e/es by e/rs- bullying etc
- Safety violations: factories (belts/gears etc), offices (extinguishers/ cab GPS, fire alarms
- Time theft: manipulating time, unproductive work like checking mails for personal time, etc
- Stealing: office supplies, cash, etc
- Misconduct: harassment, discrimination
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- Elements of WPE for e/es
- Work commitment: unprofessionalism not tolerated
- Organisation loyalty: dishonesty, info leak
- Compassion towards peers: help, competition, respect others' work
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- Ethical behavior in Workplace
Factors influencing our stds of behavior
- Individual factors: satyam's Raju? Know your value and goals
- Social factors: values & attitudes of "significant others" Ex. Talking over office phone..
- Opportunity: degree of freedom available for e/e to behave unethical. Ex.: access to cashbox/locker/boss's email, power to enter rooms
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Professionalism
- Who is said to be professional?
- What are his/her qualities/attributes?
- Why do we need it?
- How is ethics linked with professionalism
- What are the ethical attitude expected from e/es?
- Some e/e etiquettes you know.. Please point out..
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Are you professional?
A person who adheres to courage, honesty, responsibility when dealing with individuals and others in a business envt
Attributes expected..
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- Specialised education/trained for a significant duration (Docs/lawyers/CAs)
- Member of an association
- Service orientation-client and society needs
- Commitment to a calling
- Certain amount of freedom in utilising knowledge and skill
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Need for professionalism@ workplace
- To know their boundaries-what is apt behavior and what's not
- Encourage to perform better- blazers for presenting vs jeans
- Buz remain accountable- email communication report or other correspondence, clients served better
- Demonstrate respect and limits gossips and unnecessary personal talks
- Reduced conflicts- where people behave professionally.
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Ethics and professionalism?
- Professionals contribute to positivity and create an envt where everything is possible to be achieved with less efforts and conflicts
- Act as guardians to techno developments Robot- good vs bad scientist
- Act in the interest of the mgt
- Being socially responsible
- Act as a catalyst
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e/e attitude & ethics
- Show respect in workplace- negative attitude brings down productivity
- Receive co-operation from subordinates involving them in decision making meetings, Modi's youth participation and other mails
- When one represents an orgtn, must try to resect co. rules, obey safety procedures, code etc.
- Attendance- being on time and leaving on time, avoid unexplained absences, missing appointments affects not only yourself but the co also.
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Etiquettes (code of conduct@work)
- Give respect and take respect- you are not just working to earn money
- Discipline at work-be punctual
- Do not mix personal and professional life
- Greet with smile
- Dress code a must
- Offence- no alcohol at work!
- Data protection- confidentiality
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Cell phone etiquettes
- Work desk – docs/food/messy
- Stay away from blame games and office politics- learn to accept mistakes/discuss issues face to face
- Email etiquettes- use of 'cc' to keep boss in loop
- Respect and help co-workers- don't misguide
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- Female e/es- respect, dignity, manners
- Too much of fship -bad at workplace- don't take many favors from co-workers
- Do not take undue advtge of power/position
- Privacy of self/others- phones/letters/emails etc do not enter prvt space of others
- Don't fall for rumours nor spread it
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Important models..
- Kohlberg's 6 stages of moral development
- Lacznaikk's 14 ethical propositions
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This download link is referred from the post: VTU MBA Lecture Notes - 1st Sem, 2nd Sem, 3rd Sem and 4th Sem || Visvesvaraya Technological University