Seat No.:
Subject Code: 3549284
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Enrolment No.
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA - SEMESTER- IV EXAMINATION — WINTER 2019
Subject Name: Leadership
Time: 2.30 PM to 5.30 PM
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Date: 29-11-2019
Total Marks: 70
Instructions:
- Attempt all questions.
- Make suitable assumptions wherever necessary.
- Figures to the right indicate full marks.
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| Q. No. | Marks |
|---|---|
| Q.1 | Definitions / terms 14 |
- Achievement Motivation Theory
- Coaching
- Conformist Follower
- BCF Model
- Euphemistic Labeling
- Survival Anxiety
- Transformational Leadership
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Q.2 (a) What is leadership? Define five key elements of Leadership. 07
(b) What is Reinforcement? What are the types of reinforcement? 07
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OR
(b) Write in detail Black, Mouton & McCanse Leadership grid. 07
Q.3 (a) Elaborate the steps of networking process. 07
(b) Discuss values of Stewardship. 07
OR
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Q.3 (a) Discuss 4 behavioral components of Charisma. 07
(b) Discuss in detail characteristics of effective team. 07
Q4 (a) What are the guidelines for becoming effective follower? 07
(b) Describe 5 conflict management style Along with advantages and disadvantages. 07
OR
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Q4 (a) What are the steps for oral message sending process? 07
(b) Discuss in detail Lawerance Kohlbergs’ Moral Stages and Moralization. 07
Laura is the associate director of a department that focuses on evaluating the skill-building programs the agency provides to children and families. She reports directly to the agency leadership. As a whole, the agency has been cautious in hiring this year because of increased competition for federal grant funding. However, they have also suffered high staff turnover. Two directors have left as well as three key research staff and one staff person from the finance department. Laura has a demanding schedule that requires frequent travel; however, she supervises two managers who in turn are responsible for five staff members each. Both managers have been appointed within the last six months.
Manager 1: Kelly has a specific background in research. She manages staff who provide research support to another department that delivers behavioural health services to youth. Kelly supports her staff and is very organized; however, she often takes a very black and white view of issues. Upper level leadership values Kelly’s latest research on the therapeutic division’s services. Kelly is very motivated and driven and expects the same from her staff.
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Manager 2: Linda has a strong background in social science research and evaluation. She manages staff that work on different projects within the agency. She is known as a problem solver and is extremely supportive of her staff. She is very organized and has a wealth of experience in evaluation of family services. Linda is very capable and can sometimes take on too much.
The managers are sensing that staff are becoming over worked as everyone takes on increased responsibilities due to high staff turnover. Staff have also mentioned that Laura’s “glass half-empty” conversation style leaves them feeling dejected. In addition, Laura has not shared budgets with her managers, so they are having difficulty appropriately allocating work to staff. Laura said she has not received sufficient information from the finance department to complete the budgets. The finance department said they have sent her all the information they have available.
As staff become distressed, the managers are becoming frustrated. They feel like they are unable to advocate for their staff or problem solve without key information like the departmental budget.
(a) How can Laura most effectively use both management and leadership skills in her role as associate director? What combination of the two do you think would work best in this setting? 07
(b) What steps could be taken to build staff confidence? 07
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OR
Q.5 (a) What advice would you give Laura on improving her leadership skills and to the managers on improving their management skills? 07
(b) Which leadership style do you think a leader would need to be effective in this situation? 07
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