Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2018 Summer 2nd Sem 3529206 Production And Operations Management Previous Question Paper
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER (2) ? EXAMINATION ? SUMMER 2018
Subject Code: 3529206 Date: 23/05/2018
Subject Name: Production & Operations Management
Time: 10:30 AM ? 1:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q-1 (a) Explain the following in detail with example 14
1 Draw diagram of Product Development Process.
2 Define: (1) Make-to-order & (2) Make-to-stock
3 Name location strategies for service facilities.
4 Define: (1) Fixed Position Layout & (2) Continuous Process Layout
5 List down the dimension of Quality
6
7
What are the objectives of Scheduling?
What are the elements of MRP?
Q-2 (a) Discuss: Line Flow Process with its advantages & disadvantages 07
(b) How do Hospital and retail organizations make their location decisions? 07
OR
(b) Discuss briefly Deming?s 14 points for management. What is Deming Wheel? 07
Q-3 (a) Discuss basic strategies of aggregate planning. 07
(b) What are the Mechanics of MRP? 07
OR
Q-3 (a) Discuss: (i) Push OR Classical Production System
(ii) Pull OR JIT Production System
07
(b) During the Demonetization, a cash counter at bank takes 4 minutes to exchange the Currency of
Rs. 500 & Rs.1000. Customer arrive at a rate of 10 per hour. Determine the average length of
the waiting line and waiting time at the counter.
07
Q-4 (a) Discuss in brief various organizational structures for projects. 07
(b) Consider the following table:
Activity Immediate Predecessor Duration (Months)
A -- 1
B A 4
C A 2
D A 2
E D 3
F D 3
G E 2
H F, G 1
I C, H 3
J B 2
07
Determine Critical Path.
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Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER (2) ? EXAMINATION ? SUMMER 2018
Subject Code: 3529206 Date: 23/05/2018
Subject Name: Production & Operations Management
Time: 10:30 AM ? 1:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q-1 (a) Explain the following in detail with example 14
1 Draw diagram of Product Development Process.
2 Define: (1) Make-to-order & (2) Make-to-stock
3 Name location strategies for service facilities.
4 Define: (1) Fixed Position Layout & (2) Continuous Process Layout
5 List down the dimension of Quality
6
7
What are the objectives of Scheduling?
What are the elements of MRP?
Q-2 (a) Discuss: Line Flow Process with its advantages & disadvantages 07
(b) How do Hospital and retail organizations make their location decisions? 07
OR
(b) Discuss briefly Deming?s 14 points for management. What is Deming Wheel? 07
Q-3 (a) Discuss basic strategies of aggregate planning. 07
(b) What are the Mechanics of MRP? 07
OR
Q-3 (a) Discuss: (i) Push OR Classical Production System
(ii) Pull OR JIT Production System
07
(b) During the Demonetization, a cash counter at bank takes 4 minutes to exchange the Currency of
Rs. 500 & Rs.1000. Customer arrive at a rate of 10 per hour. Determine the average length of
the waiting line and waiting time at the counter.
07
Q-4 (a) Discuss in brief various organizational structures for projects. 07
(b) Consider the following table:
Activity Immediate Predecessor Duration (Months)
A -- 1
B A 4
C A 2
D A 2
E D 3
F D 3
G E 2
H F, G 1
I C, H 3
J B 2
07
Determine Critical Path.
OR
Q-4 (a) What is crashing? How it is done?
Listed in the table are the activities & sequencing necessary for the completion of recruitment
procedure for management trainees in the firm.
07
(b) Activity Description Immediate
Predecessor
A Asking unit for requirement --
B Ascertaining management trainees requirement for
commercial function
A
C Ascertaining management trainees requirement for account /
finance function
A
D Formulating advertisement for management trainees for
account
C
E Formulating advertisement for management trainees for
commercial
B
F Calling application from CAs. C
G Releasing Ads D, E
H Completing application received G
I Screening application against Ads H
J Screening application received from Institute of Chartered
Accounts
F
K Sending personal forms I, J
L Issuing interview / regret letter K
M Preliminary Interview L
N Preliminary interview of topper from Institute of Chartered
Accounts
J
O Final Interview M, N
07
Draw Network Diagram
Q-5 Mother Dairy was set up in 1974 under the Operation Flood program. Mother Dairy is a wholly
owned company of national Dairy Development Board (NDDB) and manufactures & markets
milk and milk products under the Mother Dairy brand. At mother Dairy, processing of milk is
automated and microprocessor technology is adopted to integrate all steps of milk processing.
Mother Dairy is an ISO certified organization and also has certificate of approval from Export
Inspection Council of India.
Mother dairy procured fresh milk from village cooperatives, milk unions, and state federations.
Milk is then sent to processing plants in insulated milk tankers under refrigerated conditions to
preserve its freshness. At the processing plant, various inspection procedures are carried out such
as organoleptic for taste, odor and appearance, microbiological test, test for adulterants such as
starch, urea, formalin, sugar etc.
Good quality milk now follows the following processes:
1. Filtration
2. Clarification
3. Pasteurization
4. Chilling
5. Packaging
FirstRanker.com - FirstRanker's Choice
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER (2) ? EXAMINATION ? SUMMER 2018
Subject Code: 3529206 Date: 23/05/2018
Subject Name: Production & Operations Management
Time: 10:30 AM ? 1:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q-1 (a) Explain the following in detail with example 14
1 Draw diagram of Product Development Process.
2 Define: (1) Make-to-order & (2) Make-to-stock
3 Name location strategies for service facilities.
4 Define: (1) Fixed Position Layout & (2) Continuous Process Layout
5 List down the dimension of Quality
6
7
What are the objectives of Scheduling?
What are the elements of MRP?
Q-2 (a) Discuss: Line Flow Process with its advantages & disadvantages 07
(b) How do Hospital and retail organizations make their location decisions? 07
OR
(b) Discuss briefly Deming?s 14 points for management. What is Deming Wheel? 07
Q-3 (a) Discuss basic strategies of aggregate planning. 07
(b) What are the Mechanics of MRP? 07
OR
Q-3 (a) Discuss: (i) Push OR Classical Production System
(ii) Pull OR JIT Production System
07
(b) During the Demonetization, a cash counter at bank takes 4 minutes to exchange the Currency of
Rs. 500 & Rs.1000. Customer arrive at a rate of 10 per hour. Determine the average length of
the waiting line and waiting time at the counter.
07
Q-4 (a) Discuss in brief various organizational structures for projects. 07
(b) Consider the following table:
Activity Immediate Predecessor Duration (Months)
A -- 1
B A 4
C A 2
D A 2
E D 3
F D 3
G E 2
H F, G 1
I C, H 3
J B 2
07
Determine Critical Path.
OR
Q-4 (a) What is crashing? How it is done?
Listed in the table are the activities & sequencing necessary for the completion of recruitment
procedure for management trainees in the firm.
07
(b) Activity Description Immediate
Predecessor
A Asking unit for requirement --
B Ascertaining management trainees requirement for
commercial function
A
C Ascertaining management trainees requirement for account /
finance function
A
D Formulating advertisement for management trainees for
account
C
E Formulating advertisement for management trainees for
commercial
B
F Calling application from CAs. C
G Releasing Ads D, E
H Completing application received G
I Screening application against Ads H
J Screening application received from Institute of Chartered
Accounts
F
K Sending personal forms I, J
L Issuing interview / regret letter K
M Preliminary Interview L
N Preliminary interview of topper from Institute of Chartered
Accounts
J
O Final Interview M, N
07
Draw Network Diagram
Q-5 Mother Dairy was set up in 1974 under the Operation Flood program. Mother Dairy is a wholly
owned company of national Dairy Development Board (NDDB) and manufactures & markets
milk and milk products under the Mother Dairy brand. At mother Dairy, processing of milk is
automated and microprocessor technology is adopted to integrate all steps of milk processing.
Mother Dairy is an ISO certified organization and also has certificate of approval from Export
Inspection Council of India.
Mother dairy procured fresh milk from village cooperatives, milk unions, and state federations.
Milk is then sent to processing plants in insulated milk tankers under refrigerated conditions to
preserve its freshness. At the processing plant, various inspection procedures are carried out such
as organoleptic for taste, odor and appearance, microbiological test, test for adulterants such as
starch, urea, formalin, sugar etc.
Good quality milk now follows the following processes:
1. Filtration
2. Clarification
3. Pasteurization
4. Chilling
5. Packaging
Critical control points operational prerequisite programs have been identified for each process,
and suitable control measure are applied to ensure compliance of quality and food safety
requirements. Process control parameters are monitored, recorded, and reviewed as per the
quality plan to ensure that high-quality milk is always produced.
Cleaning and sanitation of equipment are done using automatic cleaning-in-place (CIP) systems.
5T principle (technology, time, temperature, turbulence and testing) are used to clean and
sanitize equipment. Filling and packing are very critical operation and access to the areas where
they are carried out is strictly controlled. Zoning principles are applied to preclude any cross ?
contamination of the processed milk. Inspection procedures are carried out to verify weight,
leakage, seal integrity, batch coding, quality of packing material and filling temperature. Packing
material are inspected and are used only after they are of good-quality. Packing material should
be able to retain taste, freshness, and the unique nature appeal of milk.
Processed milk is tested against various quality parameters and test results are recorded and
reviewed by the quality control department. Only good-quality milk is dispatched. Systematic
process approach is followed while distributing milk to the consumer. Standards norms and
guidelines are available for handling, warehousing and transportation of milk. Distribution chain
is monitored for quality parameters such as hygiene and storage temperature.
Milk is sold through milk shops, retail outlets, and mobile vending units, and it is mandated that
they maintain high hygiene standards. Mother Dairy ensures that cold chain conditions are
maintained to retain quality and freshness of milk.
1. Do you agree with the statement that ?Quality Management is extended to the entire
value chain of mill production at Mother Dairy??
07
2. How does Mother Dairy ensure that its processed milk is of good quality? 07
OR
3. How can Mother Dairy apply principles of total quality management? 07
4. How can Mother Dairy apply the principles of statistical quality control? 07
**************
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This post was last modified on 19 February 2020