Seat No.:
Enrolment No.
--- Content provided by FirstRanker.com ---
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA — SEMESTER - (3) - EXAMINATION — WINTER- 2017
Subject Code: 2830403 Date: 11/JAN/2018
Subject Name: Business Process Reengineering (BPR)
Time: 10:30 AM TO 01:30 PM Total Marks: 70
--- Content provided by FirstRanker.com ---
Instructions:
- Attempt all questions.
- Make suitable assumptions wherever necessary.
- Figures to the right indicate full marks.
Q. No. Answer the following questions
--- Content provided by FirstRanker.com ---
Q.1 (a) Choose the Correct Option 06
- What is the term for the phenomenon that a new IT system is implemented across the whole organization simultaneously?
A. Immersed approach B. Plunge approach
C. Parallel approach D. Instant approach - The software reengineering process model includes restructuring activities for which of the following work items?
--- Content provided by FirstRanker.com ---
A. Code B. Documentation
C. Data D All of the above - Which of the following is not an issue to consider when reverse engineering?
A. Abstraction level B. Completeness
C. Connectivity D. Directionality - Which of the following is not an example of a business process?
A. designing a new product B. hiring an employee
C. testing software D. purchasing services - What is the term for a radical rethinking of the nature of the business?
A. Transformational change B. Revolutionary change--- Content provided by FirstRanker.com ---
C. Strategic maneuver D. Paradigm shift - What is the term for incremental changes to processes in an organization using information technology?
A. Business Process Improvement B. Business Process Reengineering
C. Business Process Change D. Business Process Advance
--- Content provided by FirstRanker.com ---
Q.1 (b) Explain the following term. 04
--- Content provided by FirstRanker.com ---
- Lean Manufacturing
- Project
- Transformation Process
- Just-in-time (JIT)
Q.1 (c) Explain the benefits of Business Process Reengineering. 04
--- Content provided by FirstRanker.com ---
Q.2 (a) Describe the Key Principles of Business Process Reengineering in brief. 07
How to reengineer business and working environment?
If BPR is right for my organization?
OR
--- Content provided by FirstRanker.com ---
(b) Describe the reasons for failure of ERP implementation. 07
Q.3 (a) Explain the Change Management in brief. 07
(b) Explain the role of Information Technology in Reengineering? 07
OR
Q.3 (a) Explain the Business Process Reengineering methodology in brief. 07
--- Content provided by FirstRanker.com ---
(b) Differentiate between Process Reengineering and Continuous Improvement. 07
Q.4 (a) What are the risks associated with Business process reengineering? 07
(b) How Business Process Reengineering can be integrated to Enterprise Resources Planning? 07
OR
Q.4 (a) Explain the common steps to be taken for Business process reengineering implementation? 07
--- Content provided by FirstRanker.com ---
(b) Explain the Benefits of adopting a Lean Manufacturing in brief. 07
Q.5 The director of information systems of a major engineering firm is pondering whether to break apart and totally reconfigure his computer operations centre. At present, a single large computer supports the company’s batch and online systems. Workloads are quite erratic and in the past year long response time delays on the online systems, combined with batch schedules, have put him under considerable pressure to provide more responsive service. 14
Questions:
(a) Suggest several alternative hardware configurations and evaluate them in terms of both overall efficiency and responsiveness to user needs.
(b) What other actions might be taken to improve responsiveness to user needs without reconfiguring the hardware?
--- Content provided by FirstRanker.com ---
OR
Q.5 Order Fulfillment begins when a customer place an order, ends when order (goods) are delivered, and includes everything in between. 14
Typically, the order fulfillment process involves many steps performed by many people in different departments. First, someone in customer service receives the order, logs it in, and checks it for completeness and accuracy. Then the order goes to finance, where someone else runs a credit check on the customer. Next, someone in the sales operation determines the price to charge. Then the border travel to inventory control, where someone checks to see if the goods are on hand. If Not, the order gets routed to Production planning, which issues a back order.
Eventually, a warehouse operation develops a shipment schedule. Traffic determines the shipping method such as rail, road, air, or water, and picks the route and carrier. Products handling picks the products from the warehouse, verifies the accuracy of the order, assembles the pickings, and loads them. Finally, traffic releases the goods to the carrier, which takes responsibility to delivering them to the customer.
A company complained that when an order is received, no one can tell the customer where the order is and when it will arrive. Second, errors are inevitable with so many people having to handle and act separately on the same order. Third, every person involved in it, did his/her job performed in allotted time. Finally, the process can’t be made flexible enough to deal with special requests or to respond to inquiries.
--- Content provided by FirstRanker.com ---
Questions:
- Is this is a Process? Why?
- What are the roots causes of the problems?
- How to resolve the problem?
--- Content provided by FirstRanker.com ---
This download link is referred from the post: GTU MBA Last 10 Years 2010-2020 Question Papers || Gujarat Technological University
--- Content provided by FirstRanker.com ---