Download GTU MBA 2016 Winter 3rd Sem 2830403 Business Process Reengineering Bpr Question Paper

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Seat No.: Enrolment No.

GUJARAT TECHNOLOGICAL UNIVERSITY

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Instructions:

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1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.

Q.1 (a) Answer the following MCQs. 06

1. What is BPR?
   1. A customer's perception of a customer-focused business that offers the best value.

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   2. Organizational operations and development.
   3. A fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in cost, quality, speed and service.
   4. A customer's perception that uses the Internet.
2. Six Sigma is a managerial approach designed to create processes resulting in at most
   1. 3.4 defects per million

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   2. 340 defects per million
   3. 34 defects out of 10,000
   4. 34 defects per 100,000
3. Which of the following isn’t part of ERP implementation?
   1. Vendor representatives

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   2. Employees team
   3. Customer
   4. Consultants
4. Which of the following isn’t benefit of an ERP system?
   1. Information integration

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   2. Better customer satisfaction
   3. Use of latest technology
   4. Program management
5. ERP stands for
   1. Enterprise Requirement Planning

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   2. Enterprise Resource Planning
   3. Enterprise Reengineering Planning
   4. None of this
6. Kaizen describes
   1. None of this

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   2. Continuous degradation
   3. Continuous improvement
   4. Both c & d

Q.1 (b) Define: 04

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1. Business Process Reengineering
2. ERP
3. Project
4. Six-sigma

Q.1 (c) Briefly Explain the need of Reengineering. 04

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Q.2 (a) Differentiate between BPR and Enterprise Resources Planning (ERP). 07

(b) Write a detailed note on Business Process Reengineering 07

OR

(b) Explain six-sigma with example. 07

Q.3 (a) Explain some major characteristics of ERP and enlist the reasons for failure of ERP implementation. 07

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(b) Give the reasons for not applying reengineering in the organization. 07

OR

Q.3 (a) Write a short note on TPM (Total Productive Maintenance) and Kaizen. 07

(b) Explain the Just-in-Time (JIT) production. 07

Q.4 (a) Explain the reason for BPR project success and failure 07

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(b) Elaborate the contribution of information technology in BPR. 07

OR

Q.4 (a) Explain ISO standards and TQM in detail 07

(b) Enlist and explain the principles of reengineering. 07

Q.5 Explain the risks associated with Business process reengineering projects in context with retail industry. 14

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OR

Q.5 Explain the relationship between the various phases of BPR by giving suitable example. 14