GTU BE/B.Tech 2018 Winter Question Papers || Gujarat Technological University
Subject Code: 2172507
GUJARAT TECHNOLOGICAL UNIVERSITY
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BE - SEMESTER-VII (NEW) EXAMINATION - WINTER 2018
Subject Name: Quality Engineering & Management
Time: 10:30 AM TO 01:00 PM
Date: 19/11/2018
Total Marks: 70
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Instructions:
- Attempt all questions.
- Make suitable assumptions wherever necessary.
- Figures to the right indicate full marks.
| Q.1 | (a) | Designate various stages of quality culture. | MARKS | 03 |
| (b) | Explain the process of Benchmarking. | 04 | ||
| (c) | Evaluate various dimensions of Quality in brief. | 07 | ||
| Q.2 | (a) | Enlist various benefits of ISO 9000 certification. | 03 | |
| (b) | What is flowcharting? Construct a flowchart showing the process of payment to a customer in a bank. | 04 | ||
| (c) | Deliberate the role of ISO 14000 in endorsing decent environmental management practices. | 07 | ||
| OR | ||||
| (a) | Describe operational analysis with its components. | 03 | ||
| (b) | State different benefits of maintenance management. | 04 | ||
| (c) | Construct PDCA cycle and describe each step. | 07 | ||
| Q.3 | (a) | Scrutinize Crosby’s Fourteen steps for quality management. | 03 | |
| OR | ||||
| (a) | Categorize maintenance and describe each. | 03 | ||
| (b) | Describe Quality Circle in detail. | 04 | ||
| (c) | What is Gemba Kaizen? Describe the 5-gemba principles of Gemba management. | 07 | ||
| Q.4 | (a) | Which are the different costs of quality? | 03 | |
| (b) | Differentiate prevention costs and appraisal costs. | 04 | ||
| (c) | Investigate different cost of quality models. | 07 | ||
| OR | ||||
| (a) | Classify the quality ratings in the hotel industry. | 03 | ||
| (b) | Distinguish internal failure costs & external failure costs. | 04 | ||
| (c) | Explicate the Gap Model for measuring service quality. | 07 | ||
| Q.5 | (a) | Separate variables & attributes. | 03 | |
| (b) | Discriminate patent & copyright. | 04 | ||
| (c) | How the house of quality is built? Explain each step in detail. | 07 | ||
| OR | ||||
| (a) | Write short-note on Trade-marks. | 03 | ||
| (b) | Differentiate Producer’s and Consumer’s risks. | 04 | ||
| (c) | How the OC curve is helpful in the selection of sampling plans? | 07 | ||
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