Download PTU B.Tech 2020 March AE 7th and 8th Sem ME 251 Total Quality Management Question Paper

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Roll No. EEEEEEEEEEN Total No. of Pages : 02
Total No. of Questions : 09

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INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt ANY FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt ANY TWO questions.

SECTION-A

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1. Answer briefly :
   1. Define Quality
   2. Differentiate between quality control and statistical quality control.
   3. What do you mean by manufacturing excellence?
   4. What may be advantages of implementing TQM?
   5. How JIT helps in improving manufacturing performance?

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   6. What is the usefulness of using Kanban system?
   7. Why customer satisfaction is important?
   8. What is employee empowerment?
   9. What are the benefits of implementing ISO 9002 in manufacturing industry?
   10. Name any two quality control tools that can be used for problem solving.

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SECTION-B

1. Briefly summarize the journey from inspection to TQM while stating the impact on quality issues.
2. How customer complaints and customer satisfaction can be used to measure the impact of TQM implementation?
3. How the 'top management support' and 'training and education' play an important role in implementing TQM successfully?

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4. How the benchmarks and targets are set for different TQM performance parameters?
5. Explain the use of Design of Experiments with reference to TQM in improving operational performance.

SECTION-C

1. Classify the TQM tools used in production industry. Describe the application of Kaizens and Quality circles as TQM tools used for improving manufacturing performance.
2. Explain the framework and the steps to be followed in JIT implementation. What benefits can JIT implementation in manufacturing industry provide?

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3. Describe the ISO 9001 implementation methodology. What are the most critical success factor and barriers encountered -during the ISO standards implementation? Briefly explain.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.