Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) ) BE/BTech IE (Industrial Engineering and Management) 2020 March 7th and 8th Sem Management Practices For Business Excellence Previous Question Paper
1 | M-71696 (S109)-2518
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Tech Ind. Engg. & Mgt. (Spl. In TQM)PT (Sem.?7)
MANAGEMENT PRACTICES FOR BUSINESS EXCELLENCE
Subject Code : IEM-702
M.Code : 71696
Time : 3 Hrs. Max. Marks : 40
INSTRUCTIONS TO CANDIDATES :
1. Attempt All EIGHT Questions from SECTION-A carrying TWO marks each.
2. Attempt any SIX questions out of EIGHT from SECTION-B carrying FOUR marks
each.
SECTION-A
1) Answer briefly :
a) What steps management can take to tap significant customer feedback to achieve
business excellence?
b) Discuss elements of strategic planning to realize business excellence.
c) Describe the steps taken by organizations to create and maintain quality awareness at
workplace.
d) Explain the criteria for selecting team members for a particular project.
e) Define Quality Circles. How do quality circles work effectively to achieve
organizational objectives?
f) How does balanced score card approach effectively address the customer perspective,
the business focus perspective?
g) Explain the need for conducting a benchmarking study in an organization.
h) Explain Malcom Baldride National Quality award, its origin, procedure and
applications.
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1 | M-71696 (S109)-2518
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Tech Ind. Engg. & Mgt. (Spl. In TQM)PT (Sem.?7)
MANAGEMENT PRACTICES FOR BUSINESS EXCELLENCE
Subject Code : IEM-702
M.Code : 71696
Time : 3 Hrs. Max. Marks : 40
INSTRUCTIONS TO CANDIDATES :
1. Attempt All EIGHT Questions from SECTION-A carrying TWO marks each.
2. Attempt any SIX questions out of EIGHT from SECTION-B carrying FOUR marks
each.
SECTION-A
1) Answer briefly :
a) What steps management can take to tap significant customer feedback to achieve
business excellence?
b) Discuss elements of strategic planning to realize business excellence.
c) Describe the steps taken by organizations to create and maintain quality awareness at
workplace.
d) Explain the criteria for selecting team members for a particular project.
e) Define Quality Circles. How do quality circles work effectively to achieve
organizational objectives?
f) How does balanced score card approach effectively address the customer perspective,
the business focus perspective?
g) Explain the need for conducting a benchmarking study in an organization.
h) Explain Malcom Baldride National Quality award, its origin, procedure and
applications.
2 | M-71696 (S109)-2518
SECTION-B
2) How does organization bank upon creating an effective organizational structure to achieve
business excellence for sustained development?
3) Define Quality Goals and policy. How do organizations develop, execute and monitor
quality policy implementation?
4) What mistakes organizations often make that lead to demotivation of employees at
workplace? Discuss the steps taken by organizations to promote employee involvement at
workplace.
5) How do organizations promote self managing teams approach at the workplace? How do
these teams work and what are their contributions to achieve business excellence?
6) Differentiate between the experiences of quality circles in Japan and India.
7) How do organizations establish performance measures for measuring business success?
8) Discuss the procedure adopted by organizations to conduct benchmarking study? Also
discuss the pitfalls and criticisms of benchmarking.
9) Explain Deming?s 14 points for quality management.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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This post was last modified on 21 March 2020