Roll No. Total No. of Pages : 02
Total No. of Questions: 16
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B.Tech. Ind. Engg. Spl. In TQM)
(Sem.-7)
MANAGEMENT PRACTICES FOR BUSINESS EXCELLENCE
Subject Code : IEM-702
M.Code: 71696
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Time: 3 Hrs. Max. Marks : 40
INSTRUCTIONS TO CANDIDATES :
- Attempt All EIGHT Questions from SECTION-A carrying TWO marks each.
- Attempt any SIX questions out of EIGHT from SECTION-B carrying FOUR marks each.
SECTION-A
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Answer briefly :
- What is Value-Based Management?
- How do strategic plans lead to attainment of competitive edge for an organization?
- What is Evidence-Based Leadership?
- How do you measure team performance?
- What are the objectives of quality circle?
- How do organizations choose the right balanced scorecard software?
- Define Benchmarking. Explain the need for benchmarking in the industry.
- What do you understand by the business excellence matrix?
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SECTION-B
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- Elaborate upon the contributions of top management for achieving business excellence. Explain seven leadership styles adopted by top management executives.
- What is a Quality Policy and why is it important? How do organizations write a quality policy and align the quality policy with strategy?
- What do you understand by employee empowerment? Explain the steps taken by top management to demonstrate employee empowerment at workplace.
- What are the different types of work teams? Explain the advantages and disadvantages of different types of teams.
- Write short note on "Quality Circles in India: Problems of Quality Circles and their Solutions".
- Explain different tools deployed by organizations for assessing business performance.
- How does benchmarking improve quality? Explain the success factors and management considerations in conducting a benchmarking study.
- What is the criteria for the Malcolm Baldrige Award? What are the seven categories in the Baldrige criteria for performance excellence?
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NOTE: Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.
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This download link is referred from the post: PTU B.Tech 2021 January Previous Question Papers || PTU Punjab Technical University
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