Roll No.
Total No. of Pages : 02
Total No. of Questions: 18
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B.Tech. (ME) (2012 Onwards E-II) (Sem.-7)
TOTAL QUALITY MANAGEMENT
Subject Code : DE/ME-2.5
M.Code : 72011
Time : 3 Hrs. Max. Marks : 60
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INSTRUCTIONS TO CANDIDATES :
- SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
- SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
- SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.
SECTION-A
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Answer briefly :
- Explain the customer driven definition of Quality.
- Maslows theory of hierarchy of needs contain __________ levels.
- What are Deming's contribution to TQM?
- Enumerate the benefits of Statistical Quality Control.
- Differentiate between employee involvement and empowerment.
- Improving business performance by learning from other companies is called __________.
- What is meant by Kaizen?
- FMEA is an analytical technique that combines technology with experience. (True/False)
- Taguchi's methods incorporate the use of __________ methods.
- Define quality circle.
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SECTION-B
- Explain Crosby's absolutes of quality and six Cs.
- Explain the axioms of TQM culture.
- Write short note on Design of experiments.
- Explain in detail how the basic problem solving tools can be used to improve quality?
- What if Quality function deployment? Discuss in detail the QFD process.
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SECTION-C
- a) Write short note on 'Role of inspection in quality control'.
b) Explain the 10 step approach to total quality by Juran. - a) What are your suggestions for recognition and reward for employees in implementing quality systems successfully?
b) Mention national quality award models in Indian context and explain each one briefly. - a) What is benchmarking? Explain the procedure for conducting benchmarking study in an organization?
b) Write short note on 'Environmental Management System'.
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NOTE: Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.
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