Download PTU B.Tech 2021 Jan ME 7th Sem 72011 Total Quality Management Question Paper

Download PTU (Punjab Technical University) B.Tech (Bachelor of Technology) / BE (Bachelor of Engineering) 2021 January ME 7th Sem 72011 Total Quality Management Previous Question Paper

Roll No.
Total No. of Pages : 02
Total No. of Questions : 18
B.Tech. (ME) (2012 Onwards E-II) (Sem.?7)
TOTAL QUALITY MANAGEMENT
Subject Code : DE/ME-2.5
M.Code : 72011
Time : 3 Hrs. Max. Marks : 60
INST RUCT IONS T O CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN questions carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Answer briefly :
1.
Explain the customer driven definition of Quality.
2.
Maslows theory of hierarchy of needs contain __________ levels.
3.
What are Deming's contribution to TQM?
4.
Enumerate the benefits of statistical Quality Control.
5.
Differentiate between employee involvement and empowerment.
6.
Improving business performance by learning from other companies is called
__________.
7.
What is meant by Kaizen?
8.
FMEA is an analytical technique that combines technology with experience.
(True / False)
9.
Taguchi's methods incorporate the use of __________ methods.
10. Define quality circle.
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SECTION-B
11. Explain Crosby's absolutes of quality and six Cs.
12. Explain the axioms of TQM culture.
13. Write short note on Design of experiments.
14. Explain in detail how the basic problem solving tools can be used to improve quality?
15. What if Quality function deployment? Discuss in detail the QFD process.
SECTION-C
16. a) Write short note on `Role of inspection in quality control'.
b) Explain the 10 step approach to total quality by Juran.
17. a) What are your suggestions for recognition and reward for employees in implementing
quality systems successfully?
b) Mention national quality award models in Indian context and explain each one
briefly.
18. a) What is benchmarking? Explain the procedure for conducting benchmarking study in
an organization?
b) Write short note on `Environmental Management System'.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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