Download JNTUA MBA 2019 June 1st Sem 18E00106 Managerial Communication Question Paper

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Code: 18E00106

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Time: 3 hours

MBA (Fintech) I Semester Supplementary Examinations June 2019

MANAGERIAL COMMUNICATION

(For students admitted in 2018 only)

Max. Marks: 60

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All questions carry equal marks

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SECTION - A

(Answer the following: 05 X 10 = 50 Marks)

1. Discuss the significance and scope of communication. What is the process involved in the communication?

   OR

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   Outline the essentials of good communication. Distinguish formal and informal communication with their merits and demerits.

2. Discuss the features of oral communication. What are its merits and demerits?

   OR

   Write short notes on:

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   1. Body language.
   2. Sign language.

3. Explain the styles of communication in detail.

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4. Discuss the types of listening.

5. Explain any two types of business letters with examples.

   OR

   How will you overcome barriers of communication?

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OR

How will you manage motivation to influence interpersonal communication?

OR

SECTION - B

(Compulsory question, 01 X 10 = 10 Marks)

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Case Study:

One of your customers has failed to pay his dues in spite of several reminders. Write to him appealing to his sense of fairness and honour.

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