Download BU (Bangalore University) MBA 1st Semester 2017 Feb Communication Skills Question Paper

Download BU (Bangalore University) MBA (Master of Business Administration) 1st Semester 2017 Feb Communication Skills Question Paper

|||||||||Jl||||lll||||||||||||l|||| PG ? 918
l Semester MBA. Degree Examination, February 2017
(CBCS)
Management
Paper ? 1.7 : COMMUNICATION SKILLS
Time : 3 Hours Max. Marks : 70
SECTION ?A
Answer any five questions. Each question carries five marks. (5x5=25)
1.
2.
How communication plays an important role in business ? Explain.
Differentiate between formal and informal communication.
What measures do you suggest to make communication effective ?
Describe the oral communication process.
What are the different types of listening ? Explain.
Outline the steps in organizing your writing.
Explain the role of team in effective business communication.
SECTION ? B
Answerany three questions. Each question carries ten marks. (1 Ox3=30)
8.
Explain the styles of letter writing. Which style you prefer ? How do you
communicate negative and persuasive messages ?
Write a letter to Mr. Nayan working as accountant in your company. Confirming
his services.
P.T.O.

PG ? 918 ||||||||||||lIIIIIIIIIIIIIHIIHIII
10. Describe various sources of conflict. How various culture influences on the solving
of conflicts aroused within an organisation ? Explain.
1 1 . Explain in detail the role of modern technology in effective business communication
with suitable example.
SECTION ? C
12. Compulsory Case Study: (1 x15=15)
Draft an invitation to the inaugural function of ?management meet? organised by
your institution. Venue is auditorium. Choose a date, imagine names and
designations of guests and other dignitaries.