Download BU (Bangalore University) MBA 1st Semester 2017 Feb Communication Skills Question Paper

Firstranker's choice

FirstRanker.com

PG-918

--- Content provided by‍ FirstRanker.com ---

I Semester M.B.A. Degree Examination, February 2017

(CBCS)

Management

Paper 1.7 : COMMUNICATION SKILLS

Time: 3 Hours Max. Marks: 70

--- Content provided by FirstRanker.com ---

SECTION-A

Answer any five questions. Each question carries five marks. (5x5=25)

1. How communication plays an important role in business? Explain.
2. Differentiate between formal and informal communication.
3. What measures do you suggest to make communication effective ?

--- Content provided by‌ FirstRanker.com ---

4. Describe the oral communication process.
5. What are the different types of listening? Explain.
6. Outline the steps in organizing your writing.
7. Explain the role of team in effective business communication.

SECTION-B

--- Content provided by‌ FirstRanker.com ---

Answer any three questions. Each question carries ten marks. (10×3=30)

8. Explain the styles of letter writing. Which style you prefer? How do you communicate negative and persuasive messages?
9. Write a letter to Mr. Nayan working as accountant in your company. Confirming his services.
10. Describe various sources of conflict. How various culture influences on the solving of conflicts aroused within an organisation? Explain.
11. Explain in detail the role of modern technology in effective business communication with suitable example.

--- Content provided by‍ FirstRanker.com ---

SECTION-C

12. Compulsory Case Study : (1x15=15)

Draft an invitation to the inaugural function of 'management meet' organised by your institution. Venue is auditorium. Choose a date, imagine names and designations of guests and other dignitaries.