Download PTU BHMCT 2020 March 2nd Sem 14517 Communication II Question Paper

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Total No. of Questions : 09

Total No. of Pages : 02

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BHMCT (Sem.-2)

COMMUNICATION-II

Subject Code: BH-104

M.Code : 14517

Time : 3 Hrs.

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Max. Marks : 30

INSTRUCTION TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.
2. SECTION-B contains FIVE questions carrying 2 ½ (Two and Half) marks each and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

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SECTION-A

1. Write short notes :
   1. Vocal behaviour
   2. Paralanguage
   3. Downward Communication
   4. Kinesics

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   5. Artifacts in communication
   6. Spontaneous Gesture
   7. Informative Listening
   8. Public Speaking
   9. Active Listening

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   10. Brain Storming

SECTION-B

2. List down importance of speech in hotels.
3. What do you understand by phonetic difficulties?

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4. What are the general guidelines to be followed while receiving and making a call?
5. Facial expression plays an important role in non verbal communication. Elaborate the statement.
6. What impact does the paralanguages have in effective communication?

SECTION-C

7. Write down a brief note on frequently used foreign sounds.

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8. What is the importance of pronunciation and stress accent in communication?
9. Justify the importance of telephonic skills at reservation desk in hotels.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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