Download PTU BHMCT 2020 March 2nd Sem 14523 Front Office II Question Paper

Roll No. __________________

Total No. of Questions : 09

Total No. of Pages : 02

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BHMCT (Sem.-2)

FRONT OFFICE-II

Subject Code: BH-116

M.Code : 14523

Time : 3 Hrs.

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Max. Marks : 30

INSTRUCTIONS TO CANDIDATES :

1. SECTION-A is COMPULSORY consisting of TEN questions carrying ONE mark each.
2. SECTION-B contains FIVE questions carrying 2¹/₂ (Two and Half) marks each and students has to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying FIVE marks each and students have to attempt any TWO questions.

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SECTION-A

1. Write a short note on :
   1. Amendments
   2. Paging
   3. Key handling
   4. Pre arrival

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   5. Room change notification slip
   6. Air crew rates
   7. Check out time basis
   8. Chain hotels
   9. Guest weekly bill

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   10. Special rates

SECTION-B

2. Describe the mail handling procedure.
3. Write a short note on Pre-registration activities.

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4. Differentiate between Tentative reservation and confirmed reservation.
5. Describe the Complaint Handling procedure.
6. List the steps in handling FIT at reception.

SECTION-C

7. With the help of a neat diagram, describe the features of a Guest History Card.

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8. Describe Room Selling technique in a hotel.
9. Draw any three relevant records for FITs in Front desk.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.

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