Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) M.Com 2020 March (Master of Commerce) 1st Sem 75338 Business Communication Previous Question Paper
Roll No. Total No. of Pages : 02
Total No. of Questions : 17
M.Com. (2018 & Onwards) (Sem.?1)
BUSINESS COMMUNICATION
Subject Code : MCOP-106-18
M.Code : 75338
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A contains EIGHT Questions carrying TWO marks each and students
has to attempt ALL questions.
2. SECTION-B contains of FOUR Subsections : Units-I, II, III & IV. Each
Subsections contains TWO questions each carrying EIGHT marks each and
students has to attempt any ONE question from each subsection.
3. SECTION-C is COMPULSORY and consist of ONE Case Study carrying TWELVE
marks.
SECTION-A
Answer briefly :
1. Verbal Communication
2. Barriers for effective communication
3. Polishing the Communication
4. Report writing
5. Job application form
6. Curriculum Vitae
7. Letter of resignation
8. Group discussion
SECTION-B
UNIT-I
9. Highlight the various communication channels. How ethics are important in
communication?
10. Discuss the nature of communication. Explain the communication process and stages in
communication.
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1 | M-75338 (S32)-1674
Roll No. Total No. of Pages : 02
Total No. of Questions : 17
M.Com. (2018 & Onwards) (Sem.?1)
BUSINESS COMMUNICATION
Subject Code : MCOP-106-18
M.Code : 75338
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A contains EIGHT Questions carrying TWO marks each and students
has to attempt ALL questions.
2. SECTION-B contains of FOUR Subsections : Units-I, II, III & IV. Each
Subsections contains TWO questions each carrying EIGHT marks each and
students has to attempt any ONE question from each subsection.
3. SECTION-C is COMPULSORY and consist of ONE Case Study carrying TWELVE
marks.
SECTION-A
Answer briefly :
1. Verbal Communication
2. Barriers for effective communication
3. Polishing the Communication
4. Report writing
5. Job application form
6. Curriculum Vitae
7. Letter of resignation
8. Group discussion
SECTION-B
UNIT-I
9. Highlight the various communication channels. How ethics are important in
communication?
10. Discuss the nature of communication. Explain the communication process and stages in
communication.
2 | M-75338 (S32)-1674
UNIT-II
11. Describe the role of reports in communication. What are the characteristics of business
reports?
12. Explain in detail with examples the writing communication process.
UNIT-III
13. Discuss the roles of References, Offers of employment and Job Description in
Recruitment and selection process.
14. What is researching Job? Discuss in detail the recruitment and selection process.
UNIT-IV
15. Discuss how Listening, Working and Writing in teams are important in interpersonal
Communication.
16. What are the important things the speaker must consider in the seminar presentation and
public speaking?
SECTION-C
17. Case Study :
Mrs. Krupa Devi worked for 20 years in the Horlicks Biscuits Ltd, she joined very
recently the Nutrine Biscuits Ltd, as the production manager, she was supposed to attend
a routine departmental heads meeting last Friday at 4.30 p.m., which was presided over
by the managing director of the company. She did not attend the meeting as there was no
formal or informal communication to her, the managing director didn't like her absence
as there were many important items to be discussed regarding production department,
Mrs. Krupa Devi was called by the managing director on the next day and asked
explanation for not attending the meeting Mrs. Krupa Devi replies that there was no
information. The secretary said that it was a routine meeting and as such information was
not sent to any departmental head. But all other heads, except Mrs. Krupa Devi, attended
the meeting.
Questions :
a. Who is responsible for the occurrence of such a mistake?
b. Find out the reason for the incident. How do you propose to solve such problems in
future?
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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This post was last modified on 31 March 2020