Download DNB 2020 June Health Administration Inlcuding Hospital Administration Paper IV Question Paper

Download Diplomate of National Board (DNB) 2020 June Health Administration Inlcuding Hospital Administration Paper IV Question Paper

FINAL EXAM
NATIONAL BOARD OF EXAMINATIONS
JUNE 2020
HEALTH ADMINISTRATION INLCUDING HOSPITAL ADMINISTRATION
PAPER-IV
Time: 3 hours
HAH/J/20/14/IV
Max. Marks:100
Important Instructions:
Attempt al questions in order.
Each question carries 10 marks.
Read the question careful y and answer to the point neatly and legibly.
Do not leave any blank pages between two answers.
Indicate the question number correctly for the answer in the margin space.
Answer all the parts of a single question together.
Start the answer to a question on a fresh page or leave adequate space between two answers.
Draw table/diagrams/flowcharts wherever appropriate.
Write short notes on:
1. Essential Services Maintenance Act (ESMA) and its applicability in
10
Hospitals.
2. Johari window & management of personnel in healthcare organizations.
10
3. a) What is "Hawthorne effect" in Research methodology?
5+5
b) How is it mitigated?
4. a) What is Six Sigma approach in management?
3+3+4
b) How can this be used to improve processes in a Hospital?
c) Give two examples of application of this approach in improving patient
experience in the hospital indoor services.
5. a) What are the most important revenue centers in paying hospital?
2+3+5
b) What is relative contribution of these centers in revenue generation in a
multispecialty paid hospital?
c) What are the various value added services which hospitals can plan to
improve profitability without significant capital expenditure?
6. Enumerate various measures which can be undertaken to safeguard
4+6
hospitals from litigations on account of deficiency of service.
Describe in brief, how can these measures help in achieving this objective?
7. a) How wil you plan Housekeeping Services in indoor areas?
3+3+4
b) What are the common problems encountered in managing
housekeeping services?
c) How wil you take care of these problems at planning stage itself?
P.T.O
-1-
POSSESSION/USE OF CELL PHONES OR ANY SUCH ELECTRONIC GADGETS IS NOT PERMITTED INSIDE THE
EXAMINATION HALL.

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FINAL EXAM
NATIONAL BOARD OF EXAMINATIONS
JUNE 2020
HEALTH ADMINISTRATION INLCUDING HOSPITAL ADMINISTRATION
PAPER-IV
8. How will you go about making rate contract for Surgical items fol owing GFR
10
provisions? Enumerate the steps involved in this process from start til end.
9. a) How wil you establish a system to assess Patient Satisfaction?
5+5
b) What are the advantages and challenges of establishing such a system?
10. What is the role of mortuary services at the time of disaster? How should we
10
plan Mortuary Service for disaster management?
************
-2-
POSSESSION/USE OF CELL PHONES OR ANY SUCH ELECTRONIC GADGETS IS NOT PERMITTED INSIDE THE
EXAMINATION HALL.

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