Download PTU HMCT-B.Sc 2020 March 4th Sem 12103 Front Office ? Iii Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) B.Sc HMCT (B.Sc Hotel Management and Catering Technology) 2020 March Previous Question Papers

1 | M-12103 (S2)-530
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(HMCT) (2014 to 2017 Batch) (Sem.?4)
FRONT OFFICE ? III
Subject Code : BSHM-403
M.Code : 12103
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Explain the following :
a) Guest Credit limit
b) Due back
c) Cash Bank
d) POS
e) Travel Agent's Voucher
f) Post Check-out
g) Posting Error
h) City Ledger
i) Express Check-out
j) Paid Out Voucher

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1 | M-12103 (S2)-530
Roll No. Total No. of Pages : 02
Total No. of Questions : 09
B.Sc.(HMCT) (2014 to 2017 Batch) (Sem.?4)
FRONT OFFICE ? III
Subject Code : BSHM-403
M.Code : 12103
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
1. Explain the following :
a) Guest Credit limit
b) Due back
c) Cash Bank
d) POS
e) Travel Agent's Voucher
f) Post Check-out
g) Posting Error
h) City Ledger
i) Express Check-out
j) Paid Out Voucher

2 | M-12103 (S2)-530
SECTION-B
2. Give the French Word for :
a) See you Tomorrow
b) Your baggage please
c) Good Evening
d) May I help you madam?
e) Have a nice day.
3. Write a short note on theft by hotel staff.
4. Mention the factors to be considered while selecting a PMS.
5. Differentiate between express check-out and self check-out.
6. As a Front Office Associate, What steps would you follow in case of fire in the lobby?

SECTION-C
7. What are the various methods of Guest Account Settlement?
8. Explain various types of frauds in hotel operations.
9. Discuss the Guest Cycle according to the Accounting Fundamentals.




NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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