Download PTU B.Voc 2020 Dec 1st Sem 77182 Business Communication I Question Paper

Download PTU ( I.K.Gujral Punjab Technical University (IKGPTU)) Bachelor of Vocational Education (B. Voc) 2020 December 1st Sem 77182 Business Communication I Previous Question Papers

Roll No.
Total No. of Pages : 02
Total No. of Questions : 18
B.Voc. (Tourism and Hospitality Management) (2019 Batch) (Sem.?1)
BUSINESS COMMUNICATION-I
Subject Code : BVTHM-106-19
M.Code : 77182
Time : 3 Hrs. Max. Marks : 60
INST RUCT IONS T O CANDIDAT ES :
1 .
SECT ION-A is COMPULSORY cons is ting of TEN questions carrying TWO marks
each.
2 .
SECT ION-B c ontains F IVE questions c arrying FIVE marks eac h and s tud ents
have to atte mpt any FOUR q ues tions.
3 .
SECT ION-C contains THREE questions carrying T EN marks e ach and s tudents
have to atte mpt any T WO questio ns.
SECTION-A
Write short notes on :
1. Grape vine
2. Speech rate
3. Noise
4. Verbal communication
5. Gestures
6. Semantic Barriers
7. Body language
8. Eye contact
9. Overloaded Information
10. Physical appearance
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SECTION-B
11. Explain the uses of Telephone in Hotel Industry.
12. Write about the different Barriers of Communication?
13. What do you understand by Audience analysis?
14. Discuss the Communicative use of artefacts.
15. What do you understand by Kinesics?
SECTION-C
16. What is the importance of effective Listening skills in Catering industry?
17. Discuss the advantages and disadvantages of Oral Communication.
18. Explain the essential qualities of a good Public Speaker.
NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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