Teamwork in workplace Ethi
Chapter 5
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Definition: Team is a group in which members work together intensively to achieve a common group goal.
a group of people working together to achieve a common goal
• TEAMWORK: the ability to cooperate and communicate effectively with others to achieve a common goal
Features
- Group of people
- Set of values represented in a team
- Outperform individuals
- Committed to a purpose
- Interdependence
- Positive synergy
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Elements
- Commitment and Trust
- Communication
- Diversity of Capabilities
- Adaptability
- Creative Freedom
- Contribution
- Conflict Resolution
- Roles And Responsibilities
- Differing Points of View
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Importance of Teams
- Increases employee satisfaction
- Improves communication
- Provides organisational flexibility
- Employee motivation
- Expand job skills
- Increase productivity
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Types of teams
- Process Team
- Self Managed Team
- Cross Departmental Team Or Cross Functional Team
- Quality Improvement Teams Or Quality Circles
- Virtual Team
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Process team
- When organization do not have departmental affiliation but function immediately to undertake broad organization level process improvement
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Self Managed Team
- It is a formal mature group of employees that work without a supervisory personnel responsible for a complete work package
- It is process team of employees.
- These are capable of producing result.
- They select their own team and evaluate performance
- It require a total change in organization structure.
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Cross Departmental Or Functional Team
- Cross functional team are basically study, analyse, and offer solution that the required to implement.
- Here it cannot divert the responsibility on others
- It means to manage social collaboration and concept creation.
- It is a small group of interdependent employees from various functional areas of organization.
- It is formed to handle a specific problem.
- such team becomes essential when organization.
- Struggle with a problem that impacts more that one section of the organization
- Need to improve the operation or system process, demanding close coordination more that one section or department.
- Reveals that multi skilled person cannot take the work
- It require simultaneous application of multifarious skills, expertise, and judgement person from different section (crossing boundaries) to accomplish the goal.
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Problem solving team
- It is also called quality improvement team, quality circle or simply work team.
- It consist of eight to ten members from a common work area.
- It has a clear and specific focus on problem improvement within a single work unit.
- Organization can establish such team without making major organizational change.
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Virtual team / Geographical dispersed team
- A virtual team allows the member to work without concern for space or time and enable organization to link the workforce together that could not have been done in past.
- This type of team members are advanced in technology, achieve business goal, solve day to day problem, provide feedback, keep all members aware, share success, encourage achievement and so forth.
- Geographic dispersion never appears as a roadblock.
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Stages of team development
- Forming
- Storming
- Norming
- Performing
- Adjourning
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Forming
- Group is initially coming together.
- Period is characterized by shyness, uncertainty among members.
- Extraverted outspoken members may readily assume some kind of leadership role.
- Maintenance concerns are predominating.
- Why are we here? What are we doing?
- What is our goal, our purpose?
- Awareness, Inclusion.
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Storming
- Once established - period of vying for positions and roles within the group.
- Some seek out and compete for status, control, authority and influence.
- Inner conflict. A period of "testing-out" the leader.
- Disagreements and arguments arise, are fuelled and manufactured.
- In the end, roles are eventually allocated.
- The initial leaders may not survive this period: often the most uncomfortable phase of the group's life, akin to adolescence.
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Norming
- Internal group structure now sorted, Group Identity takes shape.
- What kind of behaviours & contributions are acceptable and normalized within the group? What is frown upon, not tolerated?
- Formation of - Implicit & Explicit Group Norms
- Norms create structure What do we stand for?
- Group can readily slip back into Storming state.
- Cooperation.
- Cohesion.
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Performing
- Work and progress commences on the basis of a relatively stable group structure.
- Moving in unison, towards goals and completion.
- Action, Results.
- Productivity.
- Team cohesion and identity.
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Adjourning
- Completion and disengagement.
- Separation and ending from tasks and members.
- Pride and accomplishment may be felt.
- Some describe stage as "Deforming and Mourning" - recognizing the sense of loss by group members.
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Team rules
- No positional behaviour
- Decision based on logic
- Team objective is primary
- Consensus
- Decision based on facts
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Teamwork in Workplace & Ethics
Ethic - a set of moral principles, especially those relating to or affirming a specified group, field, or form of conduct.
relating to moral principles or the branch of knowledge dealing with these.
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- Is workplace ethics necessary to productivity & teamwork?
- Ethics-helps in aligning values of business workers
Teamwork skills
- active listening skills
- Communication skills
- Social perceptiveness
- Self monitoring
- Altruism/unselfishness
- Patience and tolerance
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Team meeting
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- A meeting is a gathering of two or more people that has been convened for the purpose of achieving a common goal through verbal interaction, such as sharing information or reaching agreement.
Objective
- To convey information
- To collect info- status report/issues
- To develop options- brainstorming
- To exchange ideas and experiences
- To discuss problems/issues of common interest
- To persuade
- To resolve conflicts/confusions
- To take decisions
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Types of team meeting
- Based on purpose - Problem solving Decision making Feed-forwarding (reporting & presenting) Feedback (reactions & feedback) Combination
- Basis of formality - Formal meeting Informal meeting
Stages of Team meetings (important)
- Purpose and participants
- Time, venue, materials, room layout
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Planning
- Start on time, opening remarks, get into the agenda
- Balanced participation, discussion on track based on agenda, closing remarks (final comments)
During
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- Evaluation- constructive feedback
- Follow up- chairperson to monitor progress on actions
- Minutes of the meeting
After
Team meetings & documentation
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- Notices- before conducting meeting.
- Agenda -specific items of business (docket)
- Quorum
- Minutes
- Voting- when there is no unanimity- show of hands/ poll
- Resolution-decision taken
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Importance of team meeting
- Improves group performance
- Encourage support of decision
- Infuse creative thinking
- Keeps the team members focused
- Getting to know each other's roles
- Maintain team cohesion
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Problems in team meeting
- Absence of team identity.
- Difficulty making decisions
- Poor communication.
- Lack of participation
- Inability to resolve conflicts
- Lack of creativity
- Groupthink
- Ineffective leadership.
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Professional responsibility
- Professional responsibility is the area of practice that encompasses the duties of attorneys to act in a professional manner, obey the law, avoid conflicts of interest and put the interests of clients ahead of their own interests
Elements
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- Professional-client relationship
- Define client needs and problems
- Role of IT in profession
- Risk- likely problems in the deal
- Social responsibility
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Principles of professional responsibility
- Serve with integrity
- Provide services objectively
- Competence- by continuous learning and improvement
- Be fair and reasonable
- Confidentiality
- Professional conduct
- Diligent and prompt
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Rules of professional responsibility
- Always strive for excellence
- Trustworthy
- BE accountable
- Be courteous and respectful
- Be honest, open, transparent
- Competent
- Ethical
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ASME code of ethic
- American society of Mechanical engineers (ASME)
- Assignment – reporting writing on ASME
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