Download JNTUK (JNTU-Kakinada) MBA New folder R16MBA202 Human Resource Management Question Paper.
G)
Subjt Code: R16MBA202
MBA - II Semester Regular / Supplementary Examinations, April-2018.
HUMAN RESOURCE MANAGEMENT
Time: 3 hours Max Marks: 60
Question Paper Consists of Part-A and Part-B.
Answering the question in Part-A is Compulsory & Four Questions should be answered from Part-B
All questions carry equal marks of 12.
PART-A (CASE STUDY)
1 X 12 = 12
Mr. Krishna has been working as an Agricultural Officer in Syndicate Bank since 2006. He
married in 2007 and he has on son (10 years old) and a daughter (8 years old). He has worked in
various rural branches in Andhra Pradesh, Karnataka and Orissa. Mr. Krishna and his wife belong to
Coimbatore city of Tamilnadu. He is a Graduate in Agricultural Science. Mr. Krishna is one of the
most sincere and committed officers of the Bank. He leaves his house at 8am almost every day
(including Sundays), visits the farmers, their fields, suggests them on various issues, and attends the
bank to work between 12 Noon and 8 pm with one hour lunch break. He helps the Branch Manager
in finalizing the daily accounts, in completing the work left incomplete by other staff. He returns
home only after 8 pm. As such he generally does not attend to most of the domestic work. His wife
manages all domestic chores and also the schooling of their children. She could not admit her son
in a residential English Medium School in Madras. She asked her husband to try for his admission
but in vain. Immediately she wrote to the Branch Manager, Regional Manager and Personnel
Manager in the regional and head offices, requesting them to help her in getting admission for her
son in any English Medium High School preferably in Madras/Coimbatore giving the facts that her
husband serves the bank right from 8 am to 8 pm and he could not find time to successfully try for
his son's admission. The Regional Manager, Personnel Manager and the Branch Manager enquired
into the case and found that the information furnished by Mrs. Krishna was corrt. The bank's
policy at present is to redress the grievance of the employees and to deal with only those grievances
relating to the terms and conditions of employment and work. Immediately the Regional Manager
sought the advice of the Personnel Manager at the Head Office.
Questions
Being the Personnel Manager what would you suggest the Regional Manager and Branch Manager
in solving the problem?
1) Does the issue raised by Mrs. Krishna come under the purview of Human Resource
Management
2) If you were the Regional Manager, how would you redress this grievance?
PART-B
4X 12 = 48
2. (a)Discuss the scope and nature of HRM
(b) HR manager is being paid by the Management. Is he therefore a representative of Management
of Human resources of an organisation. Discuss
3. (a) Explain different sources of Rruitment
(b) Rruitment is distinct from employment and seltion. Discuss
4. (a) Define Job Analysis.
Page 1 of 2
FirstRanker.com - FirstRanker's Choice
44/4'4
G)
Subjt Code: R16MBA202
MBA - II Semester Regular / Supplementary Examinations, April-2018.
HUMAN RESOURCE MANAGEMENT
Time: 3 hours Max Marks: 60
Question Paper Consists of Part-A and Part-B.
Answering the question in Part-A is Compulsory & Four Questions should be answered from Part-B
All questions carry equal marks of 12.
PART-A (CASE STUDY)
1 X 12 = 12
Mr. Krishna has been working as an Agricultural Officer in Syndicate Bank since 2006. He
married in 2007 and he has on son (10 years old) and a daughter (8 years old). He has worked in
various rural branches in Andhra Pradesh, Karnataka and Orissa. Mr. Krishna and his wife belong to
Coimbatore city of Tamilnadu. He is a Graduate in Agricultural Science. Mr. Krishna is one of the
most sincere and committed officers of the Bank. He leaves his house at 8am almost every day
(including Sundays), visits the farmers, their fields, suggests them on various issues, and attends the
bank to work between 12 Noon and 8 pm with one hour lunch break. He helps the Branch Manager
in finalizing the daily accounts, in completing the work left incomplete by other staff. He returns
home only after 8 pm. As such he generally does not attend to most of the domestic work. His wife
manages all domestic chores and also the schooling of their children. She could not admit her son
in a residential English Medium School in Madras. She asked her husband to try for his admission
but in vain. Immediately she wrote to the Branch Manager, Regional Manager and Personnel
Manager in the regional and head offices, requesting them to help her in getting admission for her
son in any English Medium High School preferably in Madras/Coimbatore giving the facts that her
husband serves the bank right from 8 am to 8 pm and he could not find time to successfully try for
his son's admission. The Regional Manager, Personnel Manager and the Branch Manager enquired
into the case and found that the information furnished by Mrs. Krishna was corrt. The bank's
policy at present is to redress the grievance of the employees and to deal with only those grievances
relating to the terms and conditions of employment and work. Immediately the Regional Manager
sought the advice of the Personnel Manager at the Head Office.
Questions
Being the Personnel Manager what would you suggest the Regional Manager and Branch Manager
in solving the problem?
1) Does the issue raised by Mrs. Krishna come under the purview of Human Resource
Management
2) If you were the Regional Manager, how would you redress this grievance?
PART-B
4X 12 = 48
2. (a)Discuss the scope and nature of HRM
(b) HR manager is being paid by the Management. Is he therefore a representative of Management
of Human resources of an organisation. Discuss
3. (a) Explain different sources of Rruitment
(b) Rruitment is distinct from employment and seltion. Discuss
4. (a) Define Job Analysis.
Page 1 of 2
(b) Explain different steps involved in Job Analysis process
5. (a) What do you mean by Performance Appraisal.
(b) Describe in detail the process of the Performance Appraisal.
6. (a) what are statutory and non-statutory benefits to be given to the employees of an organisation
(b) "Fringe benefits have psychological and social base" explain.
7. (a) What is Grievance.
(b) Explain different steps involved in Grievance Procedure.
***
Page 2 of 2
FirstRanker.com - FirstRanker's Choice
This post was last modified on 18 November 2019