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Enrolment No.GUJARAT TECHNOLOGICAL UNIVERSITY
MBA (IB) - SEMESTER III- EXAMINATION — WINTER 2019
Subject Code: 1539332
Subject Name: Human Resource Planning & Development
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Time: 10.30 am to 01.30 pm
Instructions:
Q. No. Explain following terms. Marks
Q.1 1.Assessment center 14
firstranker.competency mapping
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3.Career Path4.Role Conflict
5.Glass Ceiling
6.Job Enrichment
7.Task Analysis
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Q.2 (a) Discuss the challenges that HRD professionals face — both in the context 07
of domestic firms and global firms. Give suitable examples.
(b) Define Human Resource Development. What are the skills or 07
competencies does an HRD manager required to perform efficiently.
OR
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(b) What is learning? Which are different theories of Learning? Explain any 07
one theory of learning in detail.
Q.3 (a) Needs assessment involves organization, person, and task analysis. 07
Which one analysis do you believe is most important and why?
(b) You are the HRD manager of ABC Ltd. You have to design an HRD 07
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program for the middle level management to improve their leadershipskill. Which training methods you would use and why?
OR
Q.3 (a) Explain in brief different training delivery methods and their techniques. 07
Why it is important for trainers and trainees to establish a rapport with
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each other before a training session.(b) What are the advantages of designing an HRD programme in-house 07
versus purchasing programmes from consultants/trainers/vendors?
Q.4 (a) Describe the Four Levels of evaluation that make up Kirkpatrick’s 07
framework of evaluation in detail with suitable example.
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(b) How do you feel about attending a classroom training schedule after 07
lunch? What can a trainer do to make it more effective and interesting?
OR
Q.4 (a) What do you mean by poor performance? How the coaching discussion 07
can be used to improve performance of the employees.
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(b) Why should companies be interested in helping employees plan their 07
careers? What benefits can companies gain? What are the risks?
Page 1 of 2
- Attempt all questions.
- Make suitable assumptions wherever necessary.
- Figures to the right indicate full marks.
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Date: 03/12/ 2019
Total Marks: 70
KPMG LLB is a U.S. organization with over 17,000 employees that
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provides audit, tax, risk, and advisory services. Especially during taxseason, stress and long hours are common for the majority of KPMG
employees. KPMG worked with two organizations, Ceridian and
WellCall, to provide an integrated program dealing with employee
assistance, work-life issues, as well as health and wellness issues. As
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Brain Kelley and colleagues write, “The goal was to create a healthyworkforce and to empower KPMG’s workforce to maximize functioning
in all four domains of wellness: physical, spiritual, mental and
emotional”.
A “Passport to Wellness” pilot program was created that
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included 20-30 activities in each of four domains (physical, spiritual,mental and emotional). Barbara Wankoff, KPMG’s Director of
workplace solutions, states, “The program was run like a travel program
that included mileage, awards, and when participants completed a pre-
determined number of activities, they won bonus point. The program
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was a great incentive for many people to get involved in their ownwellness”. Employees could only achieve the status of “wellness
athlete” after they logged activity across all four domains.
This program gave KPMG wellness data at the level of their
individual offices for the first time. The goal was to target health
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management activities where they would be most effective. Wankoffstates that through this program, KPMG saw a rise in no of employees
who sought both preventive, as well as needed care. ”Our hopes are that
some of our employees with high risk factors for disease might have
caught it in time. The wellness pilot was a ' worthwhile initiative as well
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as exciting and rewarding on many levels;”.(a) What do you like or find interesting about KMPG efforts here? 07
(b) Would you like to have access to a program such as this in your job (or 07
in your next full-time job)? Why or why not?
OR
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Q.5 (a) What concern or questions do you have about how KPMG employees 07
might respond to this program?
(b) If you were an HRD professional at KPMG working to expand the 07
passport to-wellness program to other parts of the organization, what
issues or-questions would you want to address?
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