Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2019 Summer 1st Sem 2810005 Principles Of Management Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 1 ? EXAMINATION ? SUMMER 2019
Subject Code:2810005 Date:20/05/2018
Subject Name: Principles of Management
Time: 02:30 PM To 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a) Who is the father of Modern Management Theory?
1.
A. F.W.Taylor B. Henry Fayol
C. Harold Koontz D. G.R.Teny
2.
__________are plans that established a required method of handling future
activities
A. Strategy B. Policies
C. Procedures D Rules
3.
__________ is the tendency to dispense decision-making authority in an
organized structure
A. Centralization B. Decentralization
C. Delegation of
Authority
D. Span of Control
4.
The measurement and correction of performance in order to make sure that
enterprise objectives and plans accomplished are known as ________
A. Planning B. Organizing
C. Controlling D. Staffing
5.
Which type of concept is fired for formulation of plans for a given future
period in numerical terms?
A. Budgeting B. Controlling
C. Organizing D. Co-coordinating
6.
Who is given the concept of ?Management is getting things done through
others??
A. Henry Fayol B. HaroldKoontz
C. G.R.Teny D. Robert L.Katz
Q.1 (b) Define management. List its functions. What is meant by the
?management process?
04
Q.1 (c) Distinguish Management and Administration with relevant points. 04
Q.2 (a) ?Managers at all levels require some competence in each of the
technical, human and conceptual skills, albeit with difference in
emphasis.? Analyse this statement with suitable examples.
07
(b) What is the major task of manager according to the contingency
approach? How is this approach an effort to integrate all previous
approaches ?
07
OR
(b) Briefly describe the general principles of management as laid down by
Henri Fayol. Is his list exhaustive?
07
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1
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 1 ? EXAMINATION ? SUMMER 2019
Subject Code:2810005 Date:20/05/2018
Subject Name: Principles of Management
Time: 02:30 PM To 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a) Who is the father of Modern Management Theory?
1.
A. F.W.Taylor B. Henry Fayol
C. Harold Koontz D. G.R.Teny
2.
__________are plans that established a required method of handling future
activities
A. Strategy B. Policies
C. Procedures D Rules
3.
__________ is the tendency to dispense decision-making authority in an
organized structure
A. Centralization B. Decentralization
C. Delegation of
Authority
D. Span of Control
4.
The measurement and correction of performance in order to make sure that
enterprise objectives and plans accomplished are known as ________
A. Planning B. Organizing
C. Controlling D. Staffing
5.
Which type of concept is fired for formulation of plans for a given future
period in numerical terms?
A. Budgeting B. Controlling
C. Organizing D. Co-coordinating
6.
Who is given the concept of ?Management is getting things done through
others??
A. Henry Fayol B. HaroldKoontz
C. G.R.Teny D. Robert L.Katz
Q.1 (b) Define management. List its functions. What is meant by the
?management process?
04
Q.1 (c) Distinguish Management and Administration with relevant points. 04
Q.2 (a) ?Managers at all levels require some competence in each of the
technical, human and conceptual skills, albeit with difference in
emphasis.? Analyse this statement with suitable examples.
07
(b) What is the major task of manager according to the contingency
approach? How is this approach an effort to integrate all previous
approaches ?
07
OR
(b) Briefly describe the general principles of management as laid down by
Henri Fayol. Is his list exhaustive?
07
2
Q.3 (a) Explain what you understand by the concept of social responsibility of
businessmen. Why should they develop a sense of social responsibility?
Discuss.
07
(b) What is the nature and purpose of planning? Briefly explain the
components of planning.
07
OR
Q.3 (a) Define the concept of ?authority? and explain the difference delegation
and decentralization of authority.
07
(b) Differentiate between line, staff and functional authority. 07
Q.4 (a) What is job satisfaction? What are its correlates? 07
(b) Distinguish between ?formal? and ?informal? communication. Describe
the various directions in which the formal communication generally
flows.
07
OR
Q.4 (a) Describe the positive and negative aspects of an informal organization.
What should a manager do to harmonize informal organization with the
formal organization?
07
(b) Describe the various types of the tests used for the selection of personnel. 07
Q.5 Case Study
Godha Engineering Works specializes in the installation of heating and
air conditioning equipment in a metropolitan area of about one million
people. Although the company usually installs nationally known
equipment, it engages in limited manufacturing of certain components
needed for commercial installations. Since it was established some forty
years ago, the company has earned a reputation for quality work.
Prabhu Lal has been with the company as sales representative for two
years. During this period he believes that the company as sales
representative for two years. During this period he believes that the
company has missed a number of opportunities to obtain lucrative
contracts because of the conditions under which he is forced to operate.
Particularly in the case of commercial installations, he does not have the
authority to make any decision or commitments during preliminary
contract negotiations. He has to postpone discussion of price, completion
time and credit terms until after each of the technical experts in these
areas has studied the job and made formal commitments. By this time,
some competing firm already completes negotiations and gets the
contract. Prabhu Lal considers this a continuing problem, and feels
hampered.
(a) In what respects do you think Prabhu Lal is justified or not
justified in his complaint?
(b) What can be done on a company-wide basis to improve the
situation?
14
OR
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1
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 1 ? EXAMINATION ? SUMMER 2019
Subject Code:2810005 Date:20/05/2018
Subject Name: Principles of Management
Time: 02:30 PM To 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a) Who is the father of Modern Management Theory?
1.
A. F.W.Taylor B. Henry Fayol
C. Harold Koontz D. G.R.Teny
2.
__________are plans that established a required method of handling future
activities
A. Strategy B. Policies
C. Procedures D Rules
3.
__________ is the tendency to dispense decision-making authority in an
organized structure
A. Centralization B. Decentralization
C. Delegation of
Authority
D. Span of Control
4.
The measurement and correction of performance in order to make sure that
enterprise objectives and plans accomplished are known as ________
A. Planning B. Organizing
C. Controlling D. Staffing
5.
Which type of concept is fired for formulation of plans for a given future
period in numerical terms?
A. Budgeting B. Controlling
C. Organizing D. Co-coordinating
6.
Who is given the concept of ?Management is getting things done through
others??
A. Henry Fayol B. HaroldKoontz
C. G.R.Teny D. Robert L.Katz
Q.1 (b) Define management. List its functions. What is meant by the
?management process?
04
Q.1 (c) Distinguish Management and Administration with relevant points. 04
Q.2 (a) ?Managers at all levels require some competence in each of the
technical, human and conceptual skills, albeit with difference in
emphasis.? Analyse this statement with suitable examples.
07
(b) What is the major task of manager according to the contingency
approach? How is this approach an effort to integrate all previous
approaches ?
07
OR
(b) Briefly describe the general principles of management as laid down by
Henri Fayol. Is his list exhaustive?
07
2
Q.3 (a) Explain what you understand by the concept of social responsibility of
businessmen. Why should they develop a sense of social responsibility?
Discuss.
07
(b) What is the nature and purpose of planning? Briefly explain the
components of planning.
07
OR
Q.3 (a) Define the concept of ?authority? and explain the difference delegation
and decentralization of authority.
07
(b) Differentiate between line, staff and functional authority. 07
Q.4 (a) What is job satisfaction? What are its correlates? 07
(b) Distinguish between ?formal? and ?informal? communication. Describe
the various directions in which the formal communication generally
flows.
07
OR
Q.4 (a) Describe the positive and negative aspects of an informal organization.
What should a manager do to harmonize informal organization with the
formal organization?
07
(b) Describe the various types of the tests used for the selection of personnel. 07
Q.5 Case Study
Godha Engineering Works specializes in the installation of heating and
air conditioning equipment in a metropolitan area of about one million
people. Although the company usually installs nationally known
equipment, it engages in limited manufacturing of certain components
needed for commercial installations. Since it was established some forty
years ago, the company has earned a reputation for quality work.
Prabhu Lal has been with the company as sales representative for two
years. During this period he believes that the company as sales
representative for two years. During this period he believes that the
company has missed a number of opportunities to obtain lucrative
contracts because of the conditions under which he is forced to operate.
Particularly in the case of commercial installations, he does not have the
authority to make any decision or commitments during preliminary
contract negotiations. He has to postpone discussion of price, completion
time and credit terms until after each of the technical experts in these
areas has studied the job and made formal commitments. By this time,
some competing firm already completes negotiations and gets the
contract. Prabhu Lal considers this a continuing problem, and feels
hampered.
(a) In what respects do you think Prabhu Lal is justified or not
justified in his complaint?
(b) What can be done on a company-wide basis to improve the
situation?
14
OR
3
Q.5 Case Study
Milk Products Limited is engaged in collecting, processing and
distributing milk and milk products in a large city in South India. Most of
the products of the company are such that these have to be distributed on
daily basis. The company has a crew of distributors who approach the
fixed customers, both bulk buyers and individuals. Mr.K.Ramesh joined
the crew of distributors after graduating in commerce. The distribution
manager was quite impressed by Mr.Ramesh but initially could not offer
him a better job than that of a distributor. However, he promised to give
him better opportunity whenever available. Mr.Ramesh joined gladly.
The distributors are employed on monthly salary basis. In order to ensure
distribution of the products, the company has a provision of overtime
pay. Normally, crew members work slowly in the beginning just to
accumulate overtime pay. The pace becomes hectic towards the end of
the day with some overtime to meet the distribution schedule. There is no
group leader but there are several old-timers who influence newcomers
regarding the work rules. Mr.Ramesh did not like this method of working
but had to follow the group to be a good team mate. He gathered that
over the years, the company had paid around sixty percent overtime
unnecessarily.
After a year, impressed by the work of Mr.Ramesh and his overall
suitability, the distribution manager offered him the position of
distribution supervisor. The basic duty of supervisor was to look after the
distribution system and to develop new customers in a given area. Beside
Mr.Ramesh, there were four other supervisors also. Ramesh was sure of
making distribution system effective as he was aware about the delaying
tactics of the crew. He was quite sure about cutting the overtime cost and
impressing upon the manager about fixing the quota of work per day in
two parts before lunch and after lunch. The distribution manager left
convinced and introduced the system. However, the efficiency dropped
down considerably and no crew member was near the target.
(a) What were the reasons for decreased efficiency in the new
system?
(b) Advise Mr.Ramesh and distribution manager about the future
course of action.
14
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This post was last modified on 19 February 2020