Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2019 Summer 4th Sem 3549931 Change Management And Organization Development Previous Question Paper
Seat No.: ______________ Enrolment No.___________________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA (PART TIME) ? SEMESTER 4 ? EXAMINATION ? SUMMER 2019
Subject Code: 3549931 Date:04/05/2019
Subject Name: Change Management and Organization Development
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 Define following terms briefly: 14
(a) OD
(b) Open system
(c) Third wave organization
(d) Job Enlargement
(e) Learning organization
(f) Burnout
(g) Sensitivity Training
Q.2 (a) Discuss few strategies which can be adopted by an organization/manager to
reduce or minimize resistance to change programs.
07
(b) Suppose you are receiving a new job offer. What cultural factors would you
likely to consider in making a decision.
07
OR
(b) Discuss the future trends in Organizational Development. 07
Q.3 (a) What do you mean by ?Stress?? Elaborate major sources of stress. 07
(b) Discuss Total Quality Management (TQM) and its characteristics. 07
OR
Q.3 (a) Briefly discuss stages of ?Socialization? process. 07
(b) Elucidate the usefulness of Johari-Window for a manager. Discuss the
Johari- Window model in detail.
07
Q.4 Discuss the given case study with answers of following questions. 14
Team Building @ Gyan Corporation
Sandhya is the Marketing Department Manager of Gyan Corporation. She
has noticed that her staff seems to be pulling in separate directions and some
members have trouble co-operating with others. She feels team building will
help her department function in a more positive and productive way.
Sandhya interviews several OD consultants to find the change agent she
thinks will be right for what she needs. Sandhya decides on Pritesh, an OD
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Page 1 of 3
Seat No.: ______________ Enrolment No.___________________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA (PART TIME) ? SEMESTER 4 ? EXAMINATION ? SUMMER 2019
Subject Code: 3549931 Date:04/05/2019
Subject Name: Change Management and Organization Development
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 Define following terms briefly: 14
(a) OD
(b) Open system
(c) Third wave organization
(d) Job Enlargement
(e) Learning organization
(f) Burnout
(g) Sensitivity Training
Q.2 (a) Discuss few strategies which can be adopted by an organization/manager to
reduce or minimize resistance to change programs.
07
(b) Suppose you are receiving a new job offer. What cultural factors would you
likely to consider in making a decision.
07
OR
(b) Discuss the future trends in Organizational Development. 07
Q.3 (a) What do you mean by ?Stress?? Elaborate major sources of stress. 07
(b) Discuss Total Quality Management (TQM) and its characteristics. 07
OR
Q.3 (a) Briefly discuss stages of ?Socialization? process. 07
(b) Elucidate the usefulness of Johari-Window for a manager. Discuss the
Johari- Window model in detail.
07
Q.4 Discuss the given case study with answers of following questions. 14
Team Building @ Gyan Corporation
Sandhya is the Marketing Department Manager of Gyan Corporation. She
has noticed that her staff seems to be pulling in separate directions and some
members have trouble co-operating with others. She feels team building will
help her department function in a more positive and productive way.
Sandhya interviews several OD consultants to find the change agent she
thinks will be right for what she needs. Sandhya decides on Pritesh, an OD
Page 2 of 3
consultant that best answered the question, "How will this change agent build
a group into a team?"
Pritesh meets with Sandhya to discuss the problems. They define the
problem as Sandhya sees it. They discuss specific questions to ask and data
that will be collected from interviews with team members. Pritesh interviews
Sandhya's staff and immediately a number of issues surface that appear
counter-productive to effective functioning. Lack of communication is
identified as the most serious problem, and many of the other major issues
are the direct result of the communication breakdown. Pritesh reports the
general findings back to Sandhya without mentioning any names. After
discussing the problem and possible ways to solve it, they decided on some
action steps for Gyan Corp.
Questions:
(a) Do you think that Sandhya was correct in calling Pritesh? Give your
reasons.
(b) If you were appointed as the OD Consultant, what would you have
suggested as strategies to improve conditions of Gyan Corp.?
OR
Q.4 Questions:
(a) According to you what were the major problems in above case at Gyan
Corp.?
(b) In above situation; how ?Kurt Lewin?s? change model can be
implemented? Discuss.
14
Q.5 Discuss the given case study with answers of following questions. 14
Six Sigma @ GE
When Jack Welch assumed the top position at General Electric (GE) in 1981,
he inherited a company that had a market value of $12 billion - certainly a
modest number, by today?s standards. By the time he left in 1998, GE was
worth $280 billion.
While leading GE, Welch was charged with the task of making the
conglomerate better by any means necessary. With his gut telling him that
his company was due for a complete overhaul, Welch decided to implement
Six Sigma at GE in 1995.
Six Sigma is a methodology that aims to reduce defects and errors in all
processes, including transactional processes and manufacturing processes.
Organizations that use Six Sigma test their processes again and again to
make sure that they are as close to perfect as possible.
Five years after Welch?s decision to implement Six Sigma, GE had saved a
mind-blowing $10 billion.
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Page 1 of 3
Seat No.: ______________ Enrolment No.___________________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA (PART TIME) ? SEMESTER 4 ? EXAMINATION ? SUMMER 2019
Subject Code: 3549931 Date:04/05/2019
Subject Name: Change Management and Organization Development
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 Define following terms briefly: 14
(a) OD
(b) Open system
(c) Third wave organization
(d) Job Enlargement
(e) Learning organization
(f) Burnout
(g) Sensitivity Training
Q.2 (a) Discuss few strategies which can be adopted by an organization/manager to
reduce or minimize resistance to change programs.
07
(b) Suppose you are receiving a new job offer. What cultural factors would you
likely to consider in making a decision.
07
OR
(b) Discuss the future trends in Organizational Development. 07
Q.3 (a) What do you mean by ?Stress?? Elaborate major sources of stress. 07
(b) Discuss Total Quality Management (TQM) and its characteristics. 07
OR
Q.3 (a) Briefly discuss stages of ?Socialization? process. 07
(b) Elucidate the usefulness of Johari-Window for a manager. Discuss the
Johari- Window model in detail.
07
Q.4 Discuss the given case study with answers of following questions. 14
Team Building @ Gyan Corporation
Sandhya is the Marketing Department Manager of Gyan Corporation. She
has noticed that her staff seems to be pulling in separate directions and some
members have trouble co-operating with others. She feels team building will
help her department function in a more positive and productive way.
Sandhya interviews several OD consultants to find the change agent she
thinks will be right for what she needs. Sandhya decides on Pritesh, an OD
Page 2 of 3
consultant that best answered the question, "How will this change agent build
a group into a team?"
Pritesh meets with Sandhya to discuss the problems. They define the
problem as Sandhya sees it. They discuss specific questions to ask and data
that will be collected from interviews with team members. Pritesh interviews
Sandhya's staff and immediately a number of issues surface that appear
counter-productive to effective functioning. Lack of communication is
identified as the most serious problem, and many of the other major issues
are the direct result of the communication breakdown. Pritesh reports the
general findings back to Sandhya without mentioning any names. After
discussing the problem and possible ways to solve it, they decided on some
action steps for Gyan Corp.
Questions:
(a) Do you think that Sandhya was correct in calling Pritesh? Give your
reasons.
(b) If you were appointed as the OD Consultant, what would you have
suggested as strategies to improve conditions of Gyan Corp.?
OR
Q.4 Questions:
(a) According to you what were the major problems in above case at Gyan
Corp.?
(b) In above situation; how ?Kurt Lewin?s? change model can be
implemented? Discuss.
14
Q.5 Discuss the given case study with answers of following questions. 14
Six Sigma @ GE
When Jack Welch assumed the top position at General Electric (GE) in 1981,
he inherited a company that had a market value of $12 billion - certainly a
modest number, by today?s standards. By the time he left in 1998, GE was
worth $280 billion.
While leading GE, Welch was charged with the task of making the
conglomerate better by any means necessary. With his gut telling him that
his company was due for a complete overhaul, Welch decided to implement
Six Sigma at GE in 1995.
Six Sigma is a methodology that aims to reduce defects and errors in all
processes, including transactional processes and manufacturing processes.
Organizations that use Six Sigma test their processes again and again to
make sure that they are as close to perfect as possible.
Five years after Welch?s decision to implement Six Sigma, GE had saved a
mind-blowing $10 billion.
Page 3 of 3
Welch claimed to have spent as much as half of his time working on people
issues.
By assembling the right team and ingraining them with the right
management philosophies, Welch successfully oversaw the transformation of
GE from a relatively strong company to a true international juggernaut.
Questions:
(a) How TQM concept can be applied in above case? Explain.
(b) If you will be the manager, how group think & group shift will impact
the GE? Discuss.
OR
Q.5 Questions:
14
(a) What do you mean by ?Six Sigma?? Discuss importance of it in view
of above case.
(b) ?Good team management is an important to achieve desired success?.
Justify this statement.
*************
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This post was last modified on 19 February 2020