Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2019 Summer 1st Sem 1519306 Multicultural Organizational Behavior Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA (International Business) ? SEMESTER 1 ? EXAMINATION ? SUMMER 2019
Subject Code: 1519306 Date:15/05/2019
Subject Name: Multicultural Organizational Behavior
Time: 02:30 PM To 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 Definitions
(a) Halo Effect
(b) Hindsight Bias
(c) Ingroup Favoritism
(d) Social Identity theory
(e) Social loafing
(f) Group Polarization
(g) Referent Power
14
Q.2 (a)
Define Organizational Behaviour. Identify the challenges and
opportunities managers have in applying OB concepts.
07
(b) What is perception? What are the main elements in the perceptual
process?
07
OR
(b) Explain and compare McClelland?s theory and Herzberg?s theory. 07
Q.3 (a) Define the term value. Explain the significance of values and
values in different culture
07
(b) Describe the Myres-Briggs Type Indicator (MBTI), and what are
its Strengths and Weaknesses?
07
OR
Q.3 (a) Reinforcement theory is unethical because it is used to manipulate
employees. Do you agree with the statement? Explain the theory
in this respect.
07
(b) What is loci of conflict? Explain the conflict of process. 07
Q.4 (a) Individual influence will impact the negotiation. Is their third
party role work in negotiation?
07
(b) Compare the functional and dysfunctional effects of organization
culture on people and organization.
07
OR
Q.4 (a) Demonstrate how group norms and states influence on
individual?s behavior.
07
(b) Managing diversity of workforce globally is very difficult task.
Discuss the weaknesses and strengths of diversity of workforce
07
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Page 1 of 2
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA (International Business) ? SEMESTER 1 ? EXAMINATION ? SUMMER 2019
Subject Code: 1519306 Date:15/05/2019
Subject Name: Multicultural Organizational Behavior
Time: 02:30 PM To 05:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 Definitions
(a) Halo Effect
(b) Hindsight Bias
(c) Ingroup Favoritism
(d) Social Identity theory
(e) Social loafing
(f) Group Polarization
(g) Referent Power
14
Q.2 (a)
Define Organizational Behaviour. Identify the challenges and
opportunities managers have in applying OB concepts.
07
(b) What is perception? What are the main elements in the perceptual
process?
07
OR
(b) Explain and compare McClelland?s theory and Herzberg?s theory. 07
Q.3 (a) Define the term value. Explain the significance of values and
values in different culture
07
(b) Describe the Myres-Briggs Type Indicator (MBTI), and what are
its Strengths and Weaknesses?
07
OR
Q.3 (a) Reinforcement theory is unethical because it is used to manipulate
employees. Do you agree with the statement? Explain the theory
in this respect.
07
(b) What is loci of conflict? Explain the conflict of process. 07
Q.4 (a) Individual influence will impact the negotiation. Is their third
party role work in negotiation?
07
(b) Compare the functional and dysfunctional effects of organization
culture on people and organization.
07
OR
Q.4 (a) Demonstrate how group norms and states influence on
individual?s behavior.
07
(b) Managing diversity of workforce globally is very difficult task.
Discuss the weaknesses and strengths of diversity of workforce
07
Page 2 of 2
Q.5 CASE STUDY:
Sabir Paul has been working as an officer in the administration department of
ABC Corporation, a mid-sized manufacturing company set up in 1998 to
manufacture automobile tyres. In 1998 to manufacture automobiles tyres. In
1998, the company started with 52 employees. After 10 years, its man power
went up 10 times (approximately 500) and sales rose to rs.50 million.
Subir was hired by the company in 2004. Along with the other administrative
work, he is responsible for keeping account of all the vehicles as well as lookin
after the guest house of the company. He is fully empowered to book vehicles
or guest house for the company personnel. Subir is a very honest, loyal, and
ethical person, and did not make any demand from the company. For example,
he has been working in the company for 10 years in the same grade without any
promotion, but has never asked for a raise in salary. Though, at times, he feels
bad when he sees some of his peers getting a raise , he never verbalizes this.
Once, the GM of the factory Ram Sahai requested for the company car during
office timings for his personal work. Subir turned down this request saying that
it cannot be given during the office hours as the work would suffer and anyway,
it has already been booked by the accountant, subhash Jha, to go to the bank.
Ram became quite upset and reported this to Paul?s boss, Rajen Rai, asking
him to give him the permission to use the car.
Rajen, the senior Manager of the administration department, was too happy to
oblige Ram, since he wanted one of his relatives to be employed as an officer in
the company. Subir got very upset at this interference of his boss. Rajen
summoned Subir to his office, and instructed him to give the company cae
immediately to Ram, but Subir refused to sign the approval form. Rajen got very
agitated and threatened paul to transfer him to stores if he continued to show
disrespect to senior officers.
Subir got very hurt and angry because in spite of doing his job with utmost
honesty and dedication, he was being reprimanded by his boss, rather than being
appreciated. He was an active member of the staff union, and informed him
about the misuse of the company car for private purpose by the GM at the cost
of office work. He also told him about how he was being pressurized by his boss
to sign the approval form. It was decided by the union that Subir would send a
note in writing to Rajen asking him to approve to send the car to the house of
Ram. Rajen understood the repercussions and refused to sign the approval, and
instead lent his own car to Ram.
(a) Did Subir paul use coercive or persuasive power? Explain taking
in account all the bases of power.
07
(b) Explain the type of power used by Rajen Rai? 07
OR
(a) Discuss the political game played by Subir Paul when Rajen Rai
ordered him to send the company car to the GM?s house?
07
(b)
Why did Rajen Rai refuse to sign the approval form, and finally lent his
own car to Ram Sahai? What could be the repercussions, if he had
signed the approval form? Explain in detail.
07
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This post was last modified on 19 February 2020