Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2018 Winter 1st Sem 3519208 Management Information System Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 1 ? EXAMINATION ? WINTER 2018
Subject Code: 3519208 Date:02/01/2018
Subject Name: Management Information System
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.No. Marks
Q.1 Definitions
a) Define Strategic decisions.
b) Define MRP
c) Who is an Expert
d) Define Database
e) Differentiate between e-Commerce and e-Business
f) Types for processing in TPS
g) Describe types of reports in MIS
14
Q.2 (a) How does the Porter?s Five Forces model help businesses identify
opportunities for Strategic Information System?
07
(b) Describe Decision Support System
07
OR
(b) What is an Expert System? Explain its components
07
Q.3 (a) Explain Human Resource and Manufacturing Information System
07
(b) Discuss Robert Anthony?s Management hierarcgy. 07
OR
Q.3 (a) What is the impact of IT/IS on the Organization, Individual and
Society
07
(b) ?Organizations can save cost by installing ERP system? Justify.
07
Q.4 (a) ?The organizations should focus on the activities that add value to
the product?, Explain
07
(b) What are Cyber Crimes and explain its different types.
07
OR
Q.4 (a) What are the difficulties faced in the process of knowledge
acquisition?
07
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Page 1 of 3
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 1 ? EXAMINATION ? WINTER 2018
Subject Code: 3519208 Date:02/01/2018
Subject Name: Management Information System
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.No. Marks
Q.1 Definitions
a) Define Strategic decisions.
b) Define MRP
c) Who is an Expert
d) Define Database
e) Differentiate between e-Commerce and e-Business
f) Types for processing in TPS
g) Describe types of reports in MIS
14
Q.2 (a) How does the Porter?s Five Forces model help businesses identify
opportunities for Strategic Information System?
07
(b) Describe Decision Support System
07
OR
(b) What is an Expert System? Explain its components
07
Q.3 (a) Explain Human Resource and Manufacturing Information System
07
(b) Discuss Robert Anthony?s Management hierarcgy. 07
OR
Q.3 (a) What is the impact of IT/IS on the Organization, Individual and
Society
07
(b) ?Organizations can save cost by installing ERP system? Justify.
07
Q.4 (a) ?The organizations should focus on the activities that add value to
the product?, Explain
07
(b) What are Cyber Crimes and explain its different types.
07
OR
Q.4 (a) What are the difficulties faced in the process of knowledge
acquisition?
07
Page 2 of 3
(b) Describe the term ERP and its evolution
.
07
Q.5 CASE STUDY:
UPS Competes Globally With Information Technology.
United Parcel Service (UPS) started out in 1907 in a closet-sized basement office.
Jim Casey and Claude Ryan?two teenagers from Seattle with two bicycles and one
phone?promised the ?best service and lowest rates.? UPS has used this formula
successfully for more than 100 years to become the world?s largest ground and air
package delivery company. It?s a global enterprise with over 408,000 employees,
96,000 vehicles, and the world?s ninth largest airline. Today, UPS delivers more
than 15 million packages and documents each day in the United States and more
than 200 other countries and territories. The firm has been able to maintain
leadership in small-package delivery services despite stiff competition from FedEx
and Airborne Express by investing heavily in advanced information technology.
UPS spends more than $1 billion each year to maintain a high level of customer
service while keeping costs low and It all starts with the scannable bar-coded label
attached to a package, which contains detailed information about the sender, the
destination, and when the package should arrive. Customers can download and
print their own labels using special software provided by UPS or by accessing the
UPS Web site. Before the package is even picked up, information from the ?smart?
label is transmitted to one of UPS?s computer centers in Mahwah, New Jersey, or
Alpharetta, Georgia, and sent to the distribution center nearest its final destination.
Dispatchers at this center download the label data and use special software to create
the most efficient delivery route for each driver that considers traffic, weather
conditions, and the location of each stop. UPS estimates its delivery trucks save 28
million miles and burn 3 million fewer gallons of fuel each year as a result of using
this technology. To further increase cost savings and safety, drivers are trained to
use ?340 Methods? developed by industrial engineers to optimize the performance
of every task from lifting and loading boxes to selecting a package from a shelf in
the truck. Streamlining its overall operations. The first thing a UPS driver picks up
each day is a handheld computer called a Delivery Information Acquisition Device
(DIAD), which can access one of the wireless networks cell phones rely on. As
soon as the driver logs on, his or her day?s route is downloaded onto the handheld.
The DIAD also automatically captures customers? signatures along with pickup and
delivery information. Package tracking information is then transmitted to UPS?s
computer network for storage and processing. From there, the information can be
accessed worldwide to provide proof of delivery to customers or to respond to
customer queries. It usually takes less than 60 seconds from the time a driver
presses ?complete? on a DIAD for the new information to be available on the Web.
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Page 1 of 3
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 1 ? EXAMINATION ? WINTER 2018
Subject Code: 3519208 Date:02/01/2018
Subject Name: Management Information System
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.No. Marks
Q.1 Definitions
a) Define Strategic decisions.
b) Define MRP
c) Who is an Expert
d) Define Database
e) Differentiate between e-Commerce and e-Business
f) Types for processing in TPS
g) Describe types of reports in MIS
14
Q.2 (a) How does the Porter?s Five Forces model help businesses identify
opportunities for Strategic Information System?
07
(b) Describe Decision Support System
07
OR
(b) What is an Expert System? Explain its components
07
Q.3 (a) Explain Human Resource and Manufacturing Information System
07
(b) Discuss Robert Anthony?s Management hierarcgy. 07
OR
Q.3 (a) What is the impact of IT/IS on the Organization, Individual and
Society
07
(b) ?Organizations can save cost by installing ERP system? Justify.
07
Q.4 (a) ?The organizations should focus on the activities that add value to
the product?, Explain
07
(b) What are Cyber Crimes and explain its different types.
07
OR
Q.4 (a) What are the difficulties faced in the process of knowledge
acquisition?
07
Page 2 of 3
(b) Describe the term ERP and its evolution
.
07
Q.5 CASE STUDY:
UPS Competes Globally With Information Technology.
United Parcel Service (UPS) started out in 1907 in a closet-sized basement office.
Jim Casey and Claude Ryan?two teenagers from Seattle with two bicycles and one
phone?promised the ?best service and lowest rates.? UPS has used this formula
successfully for more than 100 years to become the world?s largest ground and air
package delivery company. It?s a global enterprise with over 408,000 employees,
96,000 vehicles, and the world?s ninth largest airline. Today, UPS delivers more
than 15 million packages and documents each day in the United States and more
than 200 other countries and territories. The firm has been able to maintain
leadership in small-package delivery services despite stiff competition from FedEx
and Airborne Express by investing heavily in advanced information technology.
UPS spends more than $1 billion each year to maintain a high level of customer
service while keeping costs low and It all starts with the scannable bar-coded label
attached to a package, which contains detailed information about the sender, the
destination, and when the package should arrive. Customers can download and
print their own labels using special software provided by UPS or by accessing the
UPS Web site. Before the package is even picked up, information from the ?smart?
label is transmitted to one of UPS?s computer centers in Mahwah, New Jersey, or
Alpharetta, Georgia, and sent to the distribution center nearest its final destination.
Dispatchers at this center download the label data and use special software to create
the most efficient delivery route for each driver that considers traffic, weather
conditions, and the location of each stop. UPS estimates its delivery trucks save 28
million miles and burn 3 million fewer gallons of fuel each year as a result of using
this technology. To further increase cost savings and safety, drivers are trained to
use ?340 Methods? developed by industrial engineers to optimize the performance
of every task from lifting and loading boxes to selecting a package from a shelf in
the truck. Streamlining its overall operations. The first thing a UPS driver picks up
each day is a handheld computer called a Delivery Information Acquisition Device
(DIAD), which can access one of the wireless networks cell phones rely on. As
soon as the driver logs on, his or her day?s route is downloaded onto the handheld.
The DIAD also automatically captures customers? signatures along with pickup and
delivery information. Package tracking information is then transmitted to UPS?s
computer network for storage and processing. From there, the information can be
accessed worldwide to provide proof of delivery to customers or to respond to
customer queries. It usually takes less than 60 seconds from the time a driver
presses ?complete? on a DIAD for the new information to be available on the Web.
Page 3 of 3
Through its automated package tracking system, UPS can monitor and even re-route
packages throughout the delivery process. At various points along the route from
sender to receiver, bar code devices scan shipping information on the package label
and feed data about the progress of the package into the central computer. Customer
service representatives are able to check the status of any package from desktop
computers linked to the central computers and respond immediately to inquiries
from customers. UPS customers can also access this information from the
company?s Web site using their own computers or mobile phones. Anyone with a
package to ship can access the UPS Web site to check delivery routes, calculate
shipping rates, determine time in transit, print labels, schedule a pickup, and track
packages. The data collected at the UPS Web site are transmitted to the UPS central
computer and then back to the customer after processing. UPS also provides tools
that enable customers, such Cisco Systems, to embed UPS functions, such as
tracking and cost calculations, into their own Web sites so that they can track
shipments without visiting the UPS site.
In June 2009, UPS launched a new Web-based Post-Sales Order Management
System (OMS) that manages global service orders and inventory for critical parts
fulfillment. The system enables high-tech electronics, aerospace, medical
equipment, and other companies anywhere in the world that ship critical parts to
quickly assess their critical parts inventory, determine the most optimal routing
strategy to meet customer needs, place orders online, and track parts from the
warehouse to the end user. An automated e-mail or fax feature keeps customers
informed of each shipping milestone and can provide notification of any changes to
flight schedules for commercial airlines carrying their parts. Once orders are
complete, companies can print documents such as labels and bills of lading in
multiple languages.UPS is now leveraging its decades of expertise managing its
own global delivery network to manage logistics and supply chain activities for
other companies. It created a UPS Supply Chain Solutions division that provides a
complete bundle of standardized services to subscribing companies at a fraction of
what it would cost to build their own systems and infrastructure. These services
include supply chain design and management, freight forwarding, customs
brokerage, mail services, multimodal transportation, and financial services, in
addition to logistics services. Servalite, an East Moline, Illinois, manufacturer of
fasteners, sells 40,000 different products to hardware stores and larger home
improvement stores. The company had used multiple warehouses to provide two-
day delivery nationwide. UPS created a new logistics plan for the company that
helped it reduce freight time in transit and consolidate inventory. Thanks to these
improvements, Servalite has been able to keep its two-day delivery guarantee while
lowering warehousing and inventory costs.
(a) What are the inputs, processing, and outputs of UPS?s package
tracking system?
07
(b) What technologies are used by UPS? How are these technologies
related to UPS?s business? Strategy?
07
OR
Q.5 (a) What strategic business objectives do UPS?s information systems
address?
07
(b) What would happen if UPS?s information systems were not available?
07
*************
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This post was last modified on 19 February 2020