Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2018 Winter 3rs Sem 2830301 Change Management And Organizational Development Previous Question Paper
Seat No.: ______________ Enrolment No.___________________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? WINTER 2018
Subject Code: 2830301 Date: 07/12/2018
Subject Name: Change Management & Organizational Development
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a) Answer the following multiple choice questions: 06
1. Lewin?s three step change model is based on the following steps:
A. Refreeze, transition, unfreeze B. Transition, freeze, refreeze
C. Unfreeze, refreeze, unfreeze D. Unfreeze, transition, refreeze
2. OD process is cyclical and ends, when _____________.
A. Desired development result is
obtained
B. Plan is implemented
C. Data is gathered D. Problem is identified
3. People in the organisation should be treated as __________.
A. Natural resource B. Important resource
C. Working capital D. All of the above
4. MBO is known as ___________.
A. Management by OD B. Management by Objective
C. Management by Organization D. None of the above
5. It is proved, that people can use their capabilities and creativity if they are
provided with __________________.
A. Adequate opportunities B. Suitable work climate
C. Both ?A? and ?B? D. None of the above
6. A known OD conceptualize, has identified prime responsibilities of OD,
consultant. The initiator?s name is __________________.
A. Taylor B. Ishikawa
C. Posovasky D. Argyris
Q.1 (b) Define following terms briefly:
1. Job Enrichment
2. Culture
3. OD
4. Open system
04
Q.1 (c) Discuss ?Johari? Window model in brief. 04
Q.2 (a) Discuss major sources of stress in detail. 07
(b) What is Organization Development? Identify and explain five stages of
Organization Development.
07
OR
(b) Discuss Total Quality Management (TQM) and its characteristics. 07
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Page 1 of 3
Seat No.: ______________ Enrolment No.___________________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? WINTER 2018
Subject Code: 2830301 Date: 07/12/2018
Subject Name: Change Management & Organizational Development
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a) Answer the following multiple choice questions: 06
1. Lewin?s three step change model is based on the following steps:
A. Refreeze, transition, unfreeze B. Transition, freeze, refreeze
C. Unfreeze, refreeze, unfreeze D. Unfreeze, transition, refreeze
2. OD process is cyclical and ends, when _____________.
A. Desired development result is
obtained
B. Plan is implemented
C. Data is gathered D. Problem is identified
3. People in the organisation should be treated as __________.
A. Natural resource B. Important resource
C. Working capital D. All of the above
4. MBO is known as ___________.
A. Management by OD B. Management by Objective
C. Management by Organization D. None of the above
5. It is proved, that people can use their capabilities and creativity if they are
provided with __________________.
A. Adequate opportunities B. Suitable work climate
C. Both ?A? and ?B? D. None of the above
6. A known OD conceptualize, has identified prime responsibilities of OD,
consultant. The initiator?s name is __________________.
A. Taylor B. Ishikawa
C. Posovasky D. Argyris
Q.1 (b) Define following terms briefly:
1. Job Enrichment
2. Culture
3. OD
4. Open system
04
Q.1 (c) Discuss ?Johari? Window model in brief. 04
Q.2 (a) Discuss major sources of stress in detail. 07
(b) What is Organization Development? Identify and explain five stages of
Organization Development.
07
OR
(b) Discuss Total Quality Management (TQM) and its characteristics. 07
Page 2 of 3
Q.3 (a) Identify the six steps in the team development process. 07
(b) Identify the future trends in Organizational Development. 07
OR
Q.3 (a) What methods might be used for dealing with resistance to change? Explain. 07
(b) What is Self ? Managed Work Teams? Mention the characteristics of Self
Managed Teams.
07
Q.4 (a) Explain any two models used for diagnosis by the OD consultant. 07
(b) Write a short note on: Stream analysis 07
OR
Q.4 (a) Discuss:
1. High Performance System 2. Third-Wave Organization
07
(b) Write a short note on: Transactional analysis 07
Q.5 Discuss the case study with answers of following questions. 14
Change Management at NOKIA
In July 2012, shares of Nokia were trading below $2 ? far off from their
highs of nearly $60 in 2000 and nearly $40 in 2007. At the time of this
writing, the shares have somewhat rebounded, up more than 300% after
having climbed into the $7 range.
At the turn of the millennium, Nokia was one of the world?s largest suppliers
of mobile devices. This, of course, was before smartphone mania swept the
nation (and the world).
Fast forward to 2010, and while Nokia remained profitable, the writing was
on the wall. It was only a matter of time before Nokia phones, as they
currently existed, would remain relevant. Because Apple beat Nokia to
market with its iPhone, the latter company missed its opportunity to lead the
smartphone revolution.
Understanding this all too well ? Nokia has reinvented itself time and again
in its 150-plus-year history ? the Finland-based company hired a new CEO
to take the reins. Ultimately, Nokia?s new management team decided to sell
the company?s struggling phone division to Microsoft.
Like it has done so many times over the years (how else does a company
founded in 1865 become the worldwide leader in mobile devices in the
1990s?), Nokia has changed the focus of its operations once more. Currently,
the company is building network and mapping technologies, among other
initiatives.
Questions:
(a) Discuss problems faced by Nokia in current time as discussed in case
study.
(b) Do you think selling entire phone division to ?Microsoft? is a wisely
decision? Justify your stand in view of Change Management concept.
OR
Q.5 Discuss the case study with answers of following questions.
Situation:
A Fortune 100 pharmaceutical company undergoing major changes in
operations and leadership wanted to create a more strategy focused
organization.
14
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Page 1 of 3
Seat No.: ______________ Enrolment No.___________________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? WINTER 2018
Subject Code: 2830301 Date: 07/12/2018
Subject Name: Change Management & Organizational Development
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 (a) Answer the following multiple choice questions: 06
1. Lewin?s three step change model is based on the following steps:
A. Refreeze, transition, unfreeze B. Transition, freeze, refreeze
C. Unfreeze, refreeze, unfreeze D. Unfreeze, transition, refreeze
2. OD process is cyclical and ends, when _____________.
A. Desired development result is
obtained
B. Plan is implemented
C. Data is gathered D. Problem is identified
3. People in the organisation should be treated as __________.
A. Natural resource B. Important resource
C. Working capital D. All of the above
4. MBO is known as ___________.
A. Management by OD B. Management by Objective
C. Management by Organization D. None of the above
5. It is proved, that people can use their capabilities and creativity if they are
provided with __________________.
A. Adequate opportunities B. Suitable work climate
C. Both ?A? and ?B? D. None of the above
6. A known OD conceptualize, has identified prime responsibilities of OD,
consultant. The initiator?s name is __________________.
A. Taylor B. Ishikawa
C. Posovasky D. Argyris
Q.1 (b) Define following terms briefly:
1. Job Enrichment
2. Culture
3. OD
4. Open system
04
Q.1 (c) Discuss ?Johari? Window model in brief. 04
Q.2 (a) Discuss major sources of stress in detail. 07
(b) What is Organization Development? Identify and explain five stages of
Organization Development.
07
OR
(b) Discuss Total Quality Management (TQM) and its characteristics. 07
Page 2 of 3
Q.3 (a) Identify the six steps in the team development process. 07
(b) Identify the future trends in Organizational Development. 07
OR
Q.3 (a) What methods might be used for dealing with resistance to change? Explain. 07
(b) What is Self ? Managed Work Teams? Mention the characteristics of Self
Managed Teams.
07
Q.4 (a) Explain any two models used for diagnosis by the OD consultant. 07
(b) Write a short note on: Stream analysis 07
OR
Q.4 (a) Discuss:
1. High Performance System 2. Third-Wave Organization
07
(b) Write a short note on: Transactional analysis 07
Q.5 Discuss the case study with answers of following questions. 14
Change Management at NOKIA
In July 2012, shares of Nokia were trading below $2 ? far off from their
highs of nearly $60 in 2000 and nearly $40 in 2007. At the time of this
writing, the shares have somewhat rebounded, up more than 300% after
having climbed into the $7 range.
At the turn of the millennium, Nokia was one of the world?s largest suppliers
of mobile devices. This, of course, was before smartphone mania swept the
nation (and the world).
Fast forward to 2010, and while Nokia remained profitable, the writing was
on the wall. It was only a matter of time before Nokia phones, as they
currently existed, would remain relevant. Because Apple beat Nokia to
market with its iPhone, the latter company missed its opportunity to lead the
smartphone revolution.
Understanding this all too well ? Nokia has reinvented itself time and again
in its 150-plus-year history ? the Finland-based company hired a new CEO
to take the reins. Ultimately, Nokia?s new management team decided to sell
the company?s struggling phone division to Microsoft.
Like it has done so many times over the years (how else does a company
founded in 1865 become the worldwide leader in mobile devices in the
1990s?), Nokia has changed the focus of its operations once more. Currently,
the company is building network and mapping technologies, among other
initiatives.
Questions:
(a) Discuss problems faced by Nokia in current time as discussed in case
study.
(b) Do you think selling entire phone division to ?Microsoft? is a wisely
decision? Justify your stand in view of Change Management concept.
OR
Q.5 Discuss the case study with answers of following questions.
Situation:
A Fortune 100 pharmaceutical company undergoing major changes in
operations and leadership wanted to create a more strategy focused
organization.
14
Page 3 of 3
Process/Methodology:
Over a two-year period, they partnered with them to develop a
comprehensive leadership, education, and development program for all the
employees of the company. The program was comprised of two key
components:
? Company-wide Leadership Training designed to teach key leadership
attributes within the five perspectives of the company business:
People, Customer Focus, Process Improvement, Finance, and
Service.
? Individually-focused Education and Development designed to
complement and supplement ongoing company initiatives and
training. They used a ?train-the-trainer? methodology to quickly
deploy the training throughout company?s locations in the United
States and Europe.
Results:
The program resulted in higher levels of employee engagement, better
customer service and a deeper understanding of their business financials. In
addition, the customized training program is now institutionalized and
repeated on a regular basis.
Questions:
(a) Discuss importance of ?OD? in view of above case study.
(b) Why ?Training? plays an important role in OD? Discuss effects of
training in above case study.
*************
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This post was last modified on 19 February 2020