Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2018 Winter 3rs Sem 3539234 Counseling Skills For Managers Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? WINTER 2018
Subject Code: 3539234 Date:12/12/2018
Subject Name: Counseling Skills for Managers
Time: 10:30 AM T0 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Question Text and Description Marks
Q.1 a) Describe each of the following skills
(i) Attending
(ii) Responding
(iii) Summarizing.
b) Explain the qualities of an effective counselor
(i) Trustworthy
(ii) Empathy
(iii) Unconditional positive
(iv) Availability
14
Q.2 (a) What are different counseling skills that a manager
should use to help his subordinate?
07
(b)
What are the 5 major goals of Counselling
07
OR
(b)
Explain how a counsellor would use the therapy to
assist Rohan whose performance in the office is going
down due to internal politics
07
Q.3 (a)
What are the listening Barriers for a counsellor .
07
(b)
Explain the Counseling process and how to apply it
while counseling the client
07
OR
Q.3 (a)
With the help of humanistic approach to counselling
what are the points to be kept in mind in helping
relationship. And how can a councillor help to bring
positive change in the client?s personality
07
(b) Identify challenges that may be faced by a manager
beginning counseling
07
Q.4 (a) Mary, a drug and substance abuse addict has been
seeing a counselor for the last four months.
07
FirstRanker.com - FirstRanker's Choice
Page 1 of 3
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? WINTER 2018
Subject Code: 3539234 Date:12/12/2018
Subject Name: Counseling Skills for Managers
Time: 10:30 AM T0 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Question Text and Description Marks
Q.1 a) Describe each of the following skills
(i) Attending
(ii) Responding
(iii) Summarizing.
b) Explain the qualities of an effective counselor
(i) Trustworthy
(ii) Empathy
(iii) Unconditional positive
(iv) Availability
14
Q.2 (a) What are different counseling skills that a manager
should use to help his subordinate?
07
(b)
What are the 5 major goals of Counselling
07
OR
(b)
Explain how a counsellor would use the therapy to
assist Rohan whose performance in the office is going
down due to internal politics
07
Q.3 (a)
What are the listening Barriers for a counsellor .
07
(b)
Explain the Counseling process and how to apply it
while counseling the client
07
OR
Q.3 (a)
With the help of humanistic approach to counselling
what are the points to be kept in mind in helping
relationship. And how can a councillor help to bring
positive change in the client?s personality
07
(b) Identify challenges that may be faced by a manager
beginning counseling
07
Q.4 (a) Mary, a drug and substance abuse addict has been
seeing a counselor for the last four months.
07
Page 2 of 3
The counselor feels that Mary has substantially
benefited from the counseling experience explain
the termination process in counseling.
(b) What are the ethical principles which can help
counselors to make decisions
07
OR
Q.4 (a) What are the different ways to invite
communication with the client by using Non
Verbal communication while counseling by using
Time and Body language
07
(b) Explain REBT with example 07
Q.5 CASE STUDY:
Wendy is a 54 year old woman who has two adult children and
has been married for twenty-nine years. Her husband, Steve, has
recently and unexpectedly informed her that he no longer loves
her and that he wants a divorce. Wendy was shocked to hear this,
and she now reports that she is constantly crying and feels
extremely anxious. Wendy has not told anyone about this
situation, although she and Steve have agreed to explain his
decision to their children within the week.
Background
Wendy attended eighteen appointments over an eight month
period. The first six appointments were held weekly, the next ten
were fortnightly, and the last two were spaced out over two
months. Wendy and Steve have been married for twenty-nine
years and have lived in the same area for all of that time. They
have two children ? Damien 24 years of age, and Amanda 26
years. Damien still lives at home with his parents.
Wendy has not yet told anyone, neither family nor friends, about
her situation and becomes anxious when she considers doing this.
She and Steve have agreed to tell their children within the next
week, and Steve plans to move out of the family home at that
time. Wendy and Steve are no longer sleeping in the same bed,
although up until his recent disclosure, they had been sleeping
together and kissing and hugging from time to time. Wendy?s
reported anxiety/depression symptoms included: difficulty
sleeping, difficulty relaxing, thinking about Steve/their
marriage/the future all the time, feeling exhausted, feeling
?tightness? in her chest and her throat, a loss of appetite, crying
several times every day, and a loss of interest in ?everything?
FirstRanker.com - FirstRanker's Choice
Page 1 of 3
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? WINTER 2018
Subject Code: 3539234 Date:12/12/2018
Subject Name: Counseling Skills for Managers
Time: 10:30 AM T0 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Question Text and Description Marks
Q.1 a) Describe each of the following skills
(i) Attending
(ii) Responding
(iii) Summarizing.
b) Explain the qualities of an effective counselor
(i) Trustworthy
(ii) Empathy
(iii) Unconditional positive
(iv) Availability
14
Q.2 (a) What are different counseling skills that a manager
should use to help his subordinate?
07
(b)
What are the 5 major goals of Counselling
07
OR
(b)
Explain how a counsellor would use the therapy to
assist Rohan whose performance in the office is going
down due to internal politics
07
Q.3 (a)
What are the listening Barriers for a counsellor .
07
(b)
Explain the Counseling process and how to apply it
while counseling the client
07
OR
Q.3 (a)
With the help of humanistic approach to counselling
what are the points to be kept in mind in helping
relationship. And how can a councillor help to bring
positive change in the client?s personality
07
(b) Identify challenges that may be faced by a manager
beginning counseling
07
Q.4 (a) Mary, a drug and substance abuse addict has been
seeing a counselor for the last four months.
07
Page 2 of 3
The counselor feels that Mary has substantially
benefited from the counseling experience explain
the termination process in counseling.
(b) What are the ethical principles which can help
counselors to make decisions
07
OR
Q.4 (a) What are the different ways to invite
communication with the client by using Non
Verbal communication while counseling by using
Time and Body language
07
(b) Explain REBT with example 07
Q.5 CASE STUDY:
Wendy is a 54 year old woman who has two adult children and
has been married for twenty-nine years. Her husband, Steve, has
recently and unexpectedly informed her that he no longer loves
her and that he wants a divorce. Wendy was shocked to hear this,
and she now reports that she is constantly crying and feels
extremely anxious. Wendy has not told anyone about this
situation, although she and Steve have agreed to explain his
decision to their children within the week.
Background
Wendy attended eighteen appointments over an eight month
period. The first six appointments were held weekly, the next ten
were fortnightly, and the last two were spaced out over two
months. Wendy and Steve have been married for twenty-nine
years and have lived in the same area for all of that time. They
have two children ? Damien 24 years of age, and Amanda 26
years. Damien still lives at home with his parents.
Wendy has not yet told anyone, neither family nor friends, about
her situation and becomes anxious when she considers doing this.
She and Steve have agreed to tell their children within the next
week, and Steve plans to move out of the family home at that
time. Wendy and Steve are no longer sleeping in the same bed,
although up until his recent disclosure, they had been sleeping
together and kissing and hugging from time to time. Wendy?s
reported anxiety/depression symptoms included: difficulty
sleeping, difficulty relaxing, thinking about Steve/their
marriage/the future all the time, feeling exhausted, feeling
?tightness? in her chest and her throat, a loss of appetite, crying
several times every day, and a loss of interest in ?everything?
Page 3 of 3
Session Details
In the initial appointment, Wendy reported a very distressing
couple of weeks. She began to describe her situation starting at
twelve months ago when Steve began attending a gym and reading
personal development books. Wendy stated that at that time, Steve
seemed to change, and she thought it was a part of a ?mid-life
crisis? that he would eventually recover from. Around the same
time, Wendy confronted Steve because she felt that they weren?t
communicating much and she was feeling ?left out? of his new
interests. At that time, Steve told Wendy that he thought they were
?drifting apart?. As a result of this conversation, Wendy then
made a concentrated effort to improve things ? she created
opportunities for them to be together, she encouraged their
discussions with one much improved by her efforts over the last
twelve months. When Steve told her over dinner a week ago that
he didn?t feel that he loved her anymore and that he would like a
divorce, Wendy was shocked and devastated. She shared more of
herself and her feelings in their conversations. When Wendy
raised fears of her ability to accomplish the goals she had set
herself, she had demonstrated in counselling, and in her ability to
handle Steve?s decision. In particular, she could see her own
strength, her courage, and her honesty with herself as attributes
that could get her through. Gradually, Wendy became more
assertive and started living her life ?as if? he would not come
back, even though she continued to hope that he would return.
(a) Explain which approach with the counselor use in
this case?
07
(b)
What kind of open ended question the counselor
will ask to Wendy to make her confident to tell him
all her problems?
07
OR
Q.5 (a) What are the suggestions the councilor can give to
make her overcome her problem?
07
(b)
What are the steps as a counselor you would take to
wind up the session?
07
*************
FirstRanker.com - FirstRanker's Choice
This post was last modified on 19 February 2020