Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2018 Summer 1st Sem 3519203 Managerial Communication Mc Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER (1) ? SUMMER EXAMINATION ? 2018
Subject Code: 3519203 Date: 03/05/2018
Subject Name: Managerial Communication (MC)
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 Definitions / terms / explanations / short questions based on concepts of
theory/practical
(a) Active Listening
(b) Paralanguage
(c) Agenda
(d) Minutes
(e) Exit Interview
(f) Dyadic communication
(g) Empathic listening
14
Q.2 (a) Explain the roles and responsibilities of participants in meetings 07
(b) Assume that you are a director of an educational institution. Due to certain
unforeseen condition this year, you are cancelling admissions of outside the
state candidate?s. Write an email to these candidates explaining your inability
and still maintaining your goodwill.
07
OR
(b) Imagine yourself as a country manager for a global company. You are about to
take a telephonic interview of a candidate. What are the points that you should
keep in mind and how will it be different from the normal interview
07
Q.3 (a) What is listening? Explain the Features of a Good Listener 07
(b) As a manager of a firm, you have to appoint management trainees to make
presentations on behalf of your company. You hold walk in interviews for
Management students looking for summer projects. List down and explain
what points and what skills would you look for in the candidate?s presentation.
07
OR
Q.3 (a) Explain the main reasons for stage fear and illustrate the strategies to overcome
stage fear.
07
(b) As a manager in a firm, you find that your subordinates are passive listeners,
how as an manager would you help them in becoming attentive listener in order
to enhance the communication of your firm?
07
Q.4 (a) Explain the parts/elements of press release by giving an example of any press
release in proper format
07
(b) Prepare a short report on how to promote herbal tea for health-conscious people
of Gujarat. Assume data if needed
07
OR
FirstRanker.com - FirstRanker's Choice
Page 1 of 2
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER (1) ? SUMMER EXAMINATION ? 2018
Subject Code: 3519203 Date: 03/05/2018
Subject Name: Managerial Communication (MC)
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q.1 Definitions / terms / explanations / short questions based on concepts of
theory/practical
(a) Active Listening
(b) Paralanguage
(c) Agenda
(d) Minutes
(e) Exit Interview
(f) Dyadic communication
(g) Empathic listening
14
Q.2 (a) Explain the roles and responsibilities of participants in meetings 07
(b) Assume that you are a director of an educational institution. Due to certain
unforeseen condition this year, you are cancelling admissions of outside the
state candidate?s. Write an email to these candidates explaining your inability
and still maintaining your goodwill.
07
OR
(b) Imagine yourself as a country manager for a global company. You are about to
take a telephonic interview of a candidate. What are the points that you should
keep in mind and how will it be different from the normal interview
07
Q.3 (a) What is listening? Explain the Features of a Good Listener 07
(b) As a manager of a firm, you have to appoint management trainees to make
presentations on behalf of your company. You hold walk in interviews for
Management students looking for summer projects. List down and explain
what points and what skills would you look for in the candidate?s presentation.
07
OR
Q.3 (a) Explain the main reasons for stage fear and illustrate the strategies to overcome
stage fear.
07
(b) As a manager in a firm, you find that your subordinates are passive listeners,
how as an manager would you help them in becoming attentive listener in order
to enhance the communication of your firm?
07
Q.4 (a) Explain the parts/elements of press release by giving an example of any press
release in proper format
07
(b) Prepare a short report on how to promote herbal tea for health-conscious people
of Gujarat. Assume data if needed
07
OR
Page 2 of 2
Q.4 (a) What is a business Proposal? Explain the qualities of a good business proposal 07
(b) You have got a complaint from a customer who had purchased a pair of jeans
from your store. Vijay, the customer, claims that counter sales had assured him
of the good quality of the jeans. However, after one wash itself, the color bled
and worst still some other clothes that were in the washing machine with the
jeans also got ruined. A huge claim to cover the expenses of all the damaged
clothes is being demanded. Reply to Vijay with appropriate letter.
07
Q.5
CASE STUDY:
Julie works at the Sheraton Towers in Melbourne. At the Sheraton she works
in the Housekeeping department. Her role within the department is to train all
new staff in general housekeeping skills. Today she is training a new staff
member Anna, on how to clean and maintain the mini bar in guestrooms. Anna
who has just recently arrived from Fiji finds that Julie?s Australian accent is
quite difficult to understand. She has asked Julie to repeat her instructions for
cleaning and restocking the mini bar, and she is still unable to understand her.
So she decides to complete the task her way before moving on to another room
where she repeats the same task. After Anna has completed cleaning and
restocking all the mini bars that she was assigned, Julie checks to see that the
tasks were completed to job specification. Julie quickly discovers that Anna
has not completed the task as she was instructed to. She wonders how this could
happen when she has instructed Anna over and over again. As Anna is about
to go home Julie catches up with her and asks Anna to redo the mini bars. Anna
can?t understand why Julie wants her to do this again, when the afternoon
housekeeping staff is now on duty. Anna tells Julie that she has to go home
now, and is unable to stay back tonight. Julie can?t believe what she?s hearing
and tells Anna that she must finish her job before she goes home, and if she
doesn?t do this, then she will report her to the House Keeping Manager and
Human Resource Manager.
(a) Why has communication failed here? 07
(b) How can communication be improved between Anna and Julie? 07
OR
Q.5 (a) If you would have been in Julie?s place, What you would have done to improve
communication? Give your suggestions
07
(b)
Who is to blame for this communication problem? Why? 07
*************
FirstRanker.com - FirstRanker's Choice
This post was last modified on 19 February 2020