Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2018 Summer 2nd Sem 2820004 Human Resource Management Hrm Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER (2) ? EXAMINATION ? SUMMER 2018
Subject Code: 2820004 Date: 30/05/2018
Subject Name: Human Resource Management (HRM)
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. 6
Q.1 (a)
1.
The process which best defines the locating and encouraging potential
employees to apply for jobs is____
A. Human resource
planning
B. Recruitment
C. Selection D. Retention
2.
Which of the following functions of HRM deals with 'Collective Bargaining'?
A. Staffing B. Forecasting
C. Employee-assistance
management
D Employee relations management
3.
Once a firm has a pool of applicants, the first step in pre-screening is the____
A. In-person interview B. On-site visit
C. Application form D. Telephone interview
4.
The process of grouping of similar types of works together is known as______
A. Job classification B. Job design
C. Job evaluation D. Job description
5.
The first step in the human resource planning process is __
A. Preparing a job
analysis
B. Forecasting future human resource needs
C. Assessing future
demand
D. Assessing future supply
6.
The characteristics of human resources are ______in nature
A. Homogeneous B. Heterogeneous
C. Ductility D. Stable
Q.1 (b) 1) Behavioral Interview
2) Arbitration
3) Central Tendency Error
4) Expatriates
04
Q.1 (c) Explain various On-the-Job and Off-the-Job training methods. 04
Q.2 (a) Define Human Resource Planning and steps involved in Human Resource
Planning Process.
07
(b) Discuss some major mistakes that take place during interview process.
Suggest few measures of avoiding such mistakes.
07
OR
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1
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER (2) ? EXAMINATION ? SUMMER 2018
Subject Code: 2820004 Date: 30/05/2018
Subject Name: Human Resource Management (HRM)
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. 6
Q.1 (a)
1.
The process which best defines the locating and encouraging potential
employees to apply for jobs is____
A. Human resource
planning
B. Recruitment
C. Selection D. Retention
2.
Which of the following functions of HRM deals with 'Collective Bargaining'?
A. Staffing B. Forecasting
C. Employee-assistance
management
D Employee relations management
3.
Once a firm has a pool of applicants, the first step in pre-screening is the____
A. In-person interview B. On-site visit
C. Application form D. Telephone interview
4.
The process of grouping of similar types of works together is known as______
A. Job classification B. Job design
C. Job evaluation D. Job description
5.
The first step in the human resource planning process is __
A. Preparing a job
analysis
B. Forecasting future human resource needs
C. Assessing future
demand
D. Assessing future supply
6.
The characteristics of human resources are ______in nature
A. Homogeneous B. Heterogeneous
C. Ductility D. Stable
Q.1 (b) 1) Behavioral Interview
2) Arbitration
3) Central Tendency Error
4) Expatriates
04
Q.1 (c) Explain various On-the-Job and Off-the-Job training methods. 04
Q.2 (a) Define Human Resource Planning and steps involved in Human Resource
Planning Process.
07
(b) Discuss some major mistakes that take place during interview process.
Suggest few measures of avoiding such mistakes.
07
OR
2
(b) What is performance appraisal? Explain the different Techniques of
Performance Appraisal and suggest suitable techniques for employees of
Information Technology (IT) based company.
07
Q.3 (a) What do mean by HRM? Explain the importance of HRM in Indian
context.
07
(b) Discuss incentives for Salespeople with example of pharmaceutical
industry.
07
OR
Q.3 (a) Write the procedure for Registration of Trade Union, in reference to the
Trade Unions Act, 1926.
07
(b) Explain the various methods of settling Industrial Dispute and quote any
example of your choice in context of past industrial disputes in India.
07
Q.4 (a) Discuss Health & Safety provision as contained in Factories Act, 1948. 07
(b) Define ?Wages? as defined under The Payment of Wages Act, 1936 and
give details of the deductions allowed under the Act.
07
OR
Q.4 (a) Explain the role of ?International Labor Organization? in addressing the
issues of world labor market.
07
(b) Write a note on Ethnocentric, Polycentric and Geocentric as to classify top
executives? values.
07
Q.5
Wanted: Professional Social Workers
Tehri Hydro Electric Corporation Ltd (THDC), with headquarters at
Rishikesh, is a joint venture company owned by the Government of India
and the Uttar Pradesh state government. The company was set up to
develop, operate and maintain the Tehri Hydro Electric Power Complex
and other hydropower projects. The Tehri Dam, situated on the river
Bhagirathi, is the largest earth-filled dam in Asia that is designed to
withstand a high level seismic activity. The hydropower plant attached to
the dam has a generating capacity of 1000 MW. The project involved
large-scale displacement of people, who were residents of the towns and
villages that fell within the reservoir area of dam. As per the legal
regulations and international humanitarian conventions, the project-
affected people had to be relocated or compensated, and the entire exercise
was difficult and time consuming.
After the successful completion and commissioning of the project, THDC
is developing other hydropower projects, including the 444 MW
Vishnugad Pipalkoti Hydro Electric Project (VPHEP) located in the
Chamoli district in Uttarakhand. According to the national policy on
rehabilitation of displaced people, the company is responsible for
rehabilitation of the people affected by the project. The company has
decided to employ professional social workers to work as the interface
between THDC and the local community. They will facilitate the
rehabilitation and resettlement work in the area. THDC has approached
you for help.
Answer the following questions:
1) What should the job description of a professional social worker
look like?
2) What are the ideal job specifications for the person holding this
position?
3) How should the recruiting and screening for this position be done?
What specific selection tools would you use?
14
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1
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER (2) ? EXAMINATION ? SUMMER 2018
Subject Code: 2820004 Date: 30/05/2018
Subject Name: Human Resource Management (HRM)
Time: 10:30 AM To 01:30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. 6
Q.1 (a)
1.
The process which best defines the locating and encouraging potential
employees to apply for jobs is____
A. Human resource
planning
B. Recruitment
C. Selection D. Retention
2.
Which of the following functions of HRM deals with 'Collective Bargaining'?
A. Staffing B. Forecasting
C. Employee-assistance
management
D Employee relations management
3.
Once a firm has a pool of applicants, the first step in pre-screening is the____
A. In-person interview B. On-site visit
C. Application form D. Telephone interview
4.
The process of grouping of similar types of works together is known as______
A. Job classification B. Job design
C. Job evaluation D. Job description
5.
The first step in the human resource planning process is __
A. Preparing a job
analysis
B. Forecasting future human resource needs
C. Assessing future
demand
D. Assessing future supply
6.
The characteristics of human resources are ______in nature
A. Homogeneous B. Heterogeneous
C. Ductility D. Stable
Q.1 (b) 1) Behavioral Interview
2) Arbitration
3) Central Tendency Error
4) Expatriates
04
Q.1 (c) Explain various On-the-Job and Off-the-Job training methods. 04
Q.2 (a) Define Human Resource Planning and steps involved in Human Resource
Planning Process.
07
(b) Discuss some major mistakes that take place during interview process.
Suggest few measures of avoiding such mistakes.
07
OR
2
(b) What is performance appraisal? Explain the different Techniques of
Performance Appraisal and suggest suitable techniques for employees of
Information Technology (IT) based company.
07
Q.3 (a) What do mean by HRM? Explain the importance of HRM in Indian
context.
07
(b) Discuss incentives for Salespeople with example of pharmaceutical
industry.
07
OR
Q.3 (a) Write the procedure for Registration of Trade Union, in reference to the
Trade Unions Act, 1926.
07
(b) Explain the various methods of settling Industrial Dispute and quote any
example of your choice in context of past industrial disputes in India.
07
Q.4 (a) Discuss Health & Safety provision as contained in Factories Act, 1948. 07
(b) Define ?Wages? as defined under The Payment of Wages Act, 1936 and
give details of the deductions allowed under the Act.
07
OR
Q.4 (a) Explain the role of ?International Labor Organization? in addressing the
issues of world labor market.
07
(b) Write a note on Ethnocentric, Polycentric and Geocentric as to classify top
executives? values.
07
Q.5
Wanted: Professional Social Workers
Tehri Hydro Electric Corporation Ltd (THDC), with headquarters at
Rishikesh, is a joint venture company owned by the Government of India
and the Uttar Pradesh state government. The company was set up to
develop, operate and maintain the Tehri Hydro Electric Power Complex
and other hydropower projects. The Tehri Dam, situated on the river
Bhagirathi, is the largest earth-filled dam in Asia that is designed to
withstand a high level seismic activity. The hydropower plant attached to
the dam has a generating capacity of 1000 MW. The project involved
large-scale displacement of people, who were residents of the towns and
villages that fell within the reservoir area of dam. As per the legal
regulations and international humanitarian conventions, the project-
affected people had to be relocated or compensated, and the entire exercise
was difficult and time consuming.
After the successful completion and commissioning of the project, THDC
is developing other hydropower projects, including the 444 MW
Vishnugad Pipalkoti Hydro Electric Project (VPHEP) located in the
Chamoli district in Uttarakhand. According to the national policy on
rehabilitation of displaced people, the company is responsible for
rehabilitation of the people affected by the project. The company has
decided to employ professional social workers to work as the interface
between THDC and the local community. They will facilitate the
rehabilitation and resettlement work in the area. THDC has approached
you for help.
Answer the following questions:
1) What should the job description of a professional social worker
look like?
2) What are the ideal job specifications for the person holding this
position?
3) How should the recruiting and screening for this position be done?
What specific selection tools would you use?
14
3
OR
Q.5 The New Incentive Plan
The Hotel Paris?s competitive strategy is ?To use superior guest service to
differentiate the Hotel Paris Properties, and to thereby increase the length
of stay and return rate of guests, and thus boost revenues and profitability.?
HR managers Lisa Cruz must now formulate functional policies and
activities that support this competitive strategy, by eliciting the required
employee behaviors and competencies.
One of Lisa Cruz?s biggest pay-related concerns is that the Hotel Paris
compensation plan does not link to performance in any effective way.
Because salaries were historically barely competitive, supervisors tended
to award merit raises across the board. So, employees who performed well
got only about the same raise as did those who performed poorly. Similarly
there was no bonus or incentive plan of any kind aimed at linking
employee performance to strategically relevant employee capabilities and
behaviors such as greeting guests in a friendly manner or providing
expeditious check-ins and checkouts.
Based on their analysis, Lisa Cruz and the CEO concluded that by any
metric, their company?s incentive plan was inadequate. The percentage of
the workforce whose merit increase or incentive pay is tied to performance
is effectively zero, because managers awarded merit pay across the board.
Not more than 5% of the workforce (just the managers) was eligible for
incentive pay. And, the percentage of difference in incentive pay between
a low-performing and a high-performing employee was less than 2%. Lisa
knew from industry studies that top firms, more than 80% of the workforce
had merit pay or incentive pay tied to performance. She also knew that in
high-performing firms, there was at least a 5% or 6% difference in
incentive pay between a low-performing and a high-performing employee.
The CFO authorized Lisa to design a new strategy oriented incentive plan
for the Hotel Paris?s employees. Their overall aim was to incentivize the
pay plans of just about all the company?s employees.
Lisa and the company?s CFO laid out three measurable criteria that the
new incentive plan had to meet. First, at least 90% (and preferably all) of
the Hotel Paris?s employees must be eligible for a merit increase or
incentive pay that is tied to performance. Second, there must be at least a
10% difference in incentive pay between a low-performing and a high ?
performing employee. Third, the new incentive plan had to include
specific bonuses and evaluative mechanisms that linked employee
behaviors in each job category with strategically relevant employee
capabilities and behaviors. For example, front desk clerks were to be
rewarded in part based on the friendliness and speed of their check-ins and
checkouts, and the housecleaning crew was to be evaluated and rewarded
in part based on the percentage of room-cleaning infractions.
Answer the following questions:
1) Discuss what you think of the measurable criteria that Lisa and CFO set
for their new incentive plan.
2) Given what you know about strategic goals of Hotel Paris, list three or
four specific behaviors you would incentivize for each of the following
group of employees: Front-desk clerks, Hotel managers, Housekeepers.
3) Lay out a complete incentive plan (including long term and short term
incentives) for the Hotel Paris?s Hotel Managers.
14
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This post was last modified on 19 February 2020