Download GTU (Gujarat Technological University) MBA (Master of Business Administration) 2016 Summer 3rd Sem Change Mgt. And Org. Development Cm And Od Previous Question Paper
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? SUMMER 2016
Subject Code : 2830301 Date: 04/05/2016
Subject Name: Change Mgt. & Org. Development (CM&OD)
Time: 10.30 AM TO 01.30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Choose the Best Possible Answer from the 4 options (Multiple Choice
Question)
6
Q.1
(a)
Objective Questions
1. NTL and Survey Research Methods were pioneered by
A. Robert Blake B. Jane Mouton
C. Richard Beckhard D. Kurt Lewin
2.
People tend to ignore information that they do not want to hear because it might
be distracting or conflict with other ideas or values. This is known as?
A. Perception B. Closure
C. Selective Perception D Dilemma Interpretation
3.
Emotional exhaustion or depersonalization sometimes experienced by those who
do ?people work? is termed as?
A. Stress management
Intervention
B. Stressors
C. Crooked Stroke D. Job-burnout
4.
_________ is a mode of thinking that people engage in when they are deeply
involved in a cohesive in-group. It is like adopting a soft-line of criticism.
A. Illusion invulnerability B. Group think
C. Group cohesiveness D. Self-censorship
5.
________ is an organization-wide system that focuses on the customer and
increases the efficiency and reliability of work.
A. TQM B. QWL
C. JIT D. 5 S
6.
_______believes in continuous self-directed learning that will lead towards
positive change and growth in the individual, team and organization.
A. Re-engineering B. Job-redesign
C. T&D D. Learning Organization
Q.1 (b) Short / Definition Questions (1 marks each)
1. What is organization culture?
2. What are the characteristics of an open system?
3. What is Organizational Transformation?
4. Job Enrichment Theory
04
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Page 1 of 4
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? SUMMER 2016
Subject Code : 2830301 Date: 04/05/2016
Subject Name: Change Mgt. & Org. Development (CM&OD)
Time: 10.30 AM TO 01.30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Choose the Best Possible Answer from the 4 options (Multiple Choice
Question)
6
Q.1
(a)
Objective Questions
1. NTL and Survey Research Methods were pioneered by
A. Robert Blake B. Jane Mouton
C. Richard Beckhard D. Kurt Lewin
2.
People tend to ignore information that they do not want to hear because it might
be distracting or conflict with other ideas or values. This is known as?
A. Perception B. Closure
C. Selective Perception D Dilemma Interpretation
3.
Emotional exhaustion or depersonalization sometimes experienced by those who
do ?people work? is termed as?
A. Stress management
Intervention
B. Stressors
C. Crooked Stroke D. Job-burnout
4.
_________ is a mode of thinking that people engage in when they are deeply
involved in a cohesive in-group. It is like adopting a soft-line of criticism.
A. Illusion invulnerability B. Group think
C. Group cohesiveness D. Self-censorship
5.
________ is an organization-wide system that focuses on the customer and
increases the efficiency and reliability of work.
A. TQM B. QWL
C. JIT D. 5 S
6.
_______believes in continuous self-directed learning that will lead towards
positive change and growth in the individual, team and organization.
A. Re-engineering B. Job-redesign
C. T&D D. Learning Organization
Q.1 (b) Short / Definition Questions (1 marks each)
1. What is organization culture?
2. What are the characteristics of an open system?
3. What is Organizational Transformation?
4. Job Enrichment Theory
04
Page 2 of 4
Q.1
(c)
Short Questions (2 marks each)
1. Differentiate between Managerial effectiveness and Managerial
efficiency.
2. Mention some of the skills that focus on the people-oriented nature of the
OD Practitioner.
04
Q.2 (A)
Identify and explain the five stages of Organization Development with any
imaginary management problem.
07
(B) Compare and contrast the four types of management orientations used in
relating to the environment, with live examples of some organizations/
industry for each.
07
OR
(B) You are the HR Manager of a Pharmaceutical firm which is passing through
some difficult times on account of some employee related problems.
Propose a proposal to your CEO discussing about the pros and cons of
approaching an external or going ahead with an internal OD practitioner to
sort out the problem of your firm.
07
Q.3 (A) What is diagnosis? Discuss in detail the red-flags or problems which the
OD practitioner should be aware of in the diagnosis phase.
07
(B) What is Stream Analysis. Explain how Stream Analysis can be used in an
OD Program with an example.
07
OR
Q.3 (A) Discuss in detail the major types of Process Interventions that may be used
to solve problems.
07
(B) Do you think that a company must have policies/ strategies which
encourages a successful Health & Wellness Program for its employees?
What kind of Health/ Wellness Programs can an organization have and why
is it important?
07
Q.4 (a) Write note on (BOTH):
i. System 4 Management
ii. Third-wave Organizations
07
(b) What is Total Quality Management and how it can be used to improve
quality and productivity.
07
OR
Q.4 (a) Discuss in detail Johari Window and its managerial implication.
07
(b) How can managers develop an organization culture that encourages a high-
performance system or a learning organization?
07
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Page 1 of 4
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? SUMMER 2016
Subject Code : 2830301 Date: 04/05/2016
Subject Name: Change Mgt. & Org. Development (CM&OD)
Time: 10.30 AM TO 01.30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Choose the Best Possible Answer from the 4 options (Multiple Choice
Question)
6
Q.1
(a)
Objective Questions
1. NTL and Survey Research Methods were pioneered by
A. Robert Blake B. Jane Mouton
C. Richard Beckhard D. Kurt Lewin
2.
People tend to ignore information that they do not want to hear because it might
be distracting or conflict with other ideas or values. This is known as?
A. Perception B. Closure
C. Selective Perception D Dilemma Interpretation
3.
Emotional exhaustion or depersonalization sometimes experienced by those who
do ?people work? is termed as?
A. Stress management
Intervention
B. Stressors
C. Crooked Stroke D. Job-burnout
4.
_________ is a mode of thinking that people engage in when they are deeply
involved in a cohesive in-group. It is like adopting a soft-line of criticism.
A. Illusion invulnerability B. Group think
C. Group cohesiveness D. Self-censorship
5.
________ is an organization-wide system that focuses on the customer and
increases the efficiency and reliability of work.
A. TQM B. QWL
C. JIT D. 5 S
6.
_______believes in continuous self-directed learning that will lead towards
positive change and growth in the individual, team and organization.
A. Re-engineering B. Job-redesign
C. T&D D. Learning Organization
Q.1 (b) Short / Definition Questions (1 marks each)
1. What is organization culture?
2. What are the characteristics of an open system?
3. What is Organizational Transformation?
4. Job Enrichment Theory
04
Page 2 of 4
Q.1
(c)
Short Questions (2 marks each)
1. Differentiate between Managerial effectiveness and Managerial
efficiency.
2. Mention some of the skills that focus on the people-oriented nature of the
OD Practitioner.
04
Q.2 (A)
Identify and explain the five stages of Organization Development with any
imaginary management problem.
07
(B) Compare and contrast the four types of management orientations used in
relating to the environment, with live examples of some organizations/
industry for each.
07
OR
(B) You are the HR Manager of a Pharmaceutical firm which is passing through
some difficult times on account of some employee related problems.
Propose a proposal to your CEO discussing about the pros and cons of
approaching an external or going ahead with an internal OD practitioner to
sort out the problem of your firm.
07
Q.3 (A) What is diagnosis? Discuss in detail the red-flags or problems which the
OD practitioner should be aware of in the diagnosis phase.
07
(B) What is Stream Analysis. Explain how Stream Analysis can be used in an
OD Program with an example.
07
OR
Q.3 (A) Discuss in detail the major types of Process Interventions that may be used
to solve problems.
07
(B) Do you think that a company must have policies/ strategies which
encourages a successful Health & Wellness Program for its employees?
What kind of Health/ Wellness Programs can an organization have and why
is it important?
07
Q.4 (a) Write note on (BOTH):
i. System 4 Management
ii. Third-wave Organizations
07
(b) What is Total Quality Management and how it can be used to improve
quality and productivity.
07
OR
Q.4 (a) Discuss in detail Johari Window and its managerial implication.
07
(b) How can managers develop an organization culture that encourages a high-
performance system or a learning organization?
07
Page 3 of 4
Q.5 (A) CASE-STUDY: HOW ABC Ltd. HANDLED ITS SITUATION
ABC Ltd. is a diversified chemical manufacturer. It has a global presence
for its chemical products.
Operating Problems at the Polymer Division
The Polymer Division had problems from the beginning including low
morale, high costs, low productivity and an old product line. The Division?s
top and middle management understood the need to improve its operations,
but those lower in the division did not understand.
The change
The head of the Polymer Division decided after much research that some
major changes were needed to bring long-term improvement. The
Division?s mission statement was formulated with the help of internal key-
people. Personnel cut-backs through early retirement plans had already
occurred. A five-point vision statement was developed with the involvement
of employees even at the grass-root level by taking their suggestions
through supervisors. Some changes in hierarchy were suggested by the team
of head of Operations as well as CEO. These changes in hierarchy brought
in some resistance from the people across various levels.
However, the HODs, HR Manager and CEO worked on the various issues
to tackle the situation and bring peace and harmony in the organization
alongwith sustainable development.
Answer the following:
1. Highlight the key strategies taken by ABC Ltd. to build acceptance
within the lower ranks of the change program. (4
marks)
2. Imagine you are the HR Manager of ABC Ltd. Based on the case discuss
the strategies which you suggest to lessen the resistance to certain strategies
which are suggested by you regarding changes in hierarchy and other such
suggestions. (10 marks)
14
OR
Q.5 (B) CASE-STUDY: TEAM-BUILDING AT XYZ LTD.
Soma is the Marketing Department Manager of XYZ Ltd.
She has noticed that her staff seems to be pulling in separate directions and
some members have trouble cooperating with others.
She feels team building will help her department function in a more positive
and productive way. Soma interviews several OD consultants to find the
change agent she thinks will be right for what she needs.
Soma decides on Pratham, an OD consultant that best answered the
question, "How will this change agent build a group into a team?"
Pratham meets with Soma to discuss the problems.
They define the problem as Soma sees it. They discuss specific questions to
ask and data that will be collected from interviews with team members.
Pratham interviews Soma's staff and immediately a number of issues
surface that appear counter-productive to effective functioning.
Lack of communication is identified as the most serious problem, and many
of the other major issues are the direct result of the communication break
down. Pratham reports the general findings back to Soma without
mentioning any names. After discussing the problem and possible ways to
solve it, they decided on some action steps for XYZ Ltd.
14
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Page 1 of 4
Seat No.: ________ Enrolment No.___________
GUJARAT TECHNOLOGICAL UNIVERSITY
MBA ? SEMESTER 3 ? EXAMINATION ? SUMMER 2016
Subject Code : 2830301 Date: 04/05/2016
Subject Name: Change Mgt. & Org. Development (CM&OD)
Time: 10.30 AM TO 01.30 PM Total Marks: 70
Instructions:
1. Attempt all questions.
2. Make suitable assumptions wherever necessary.
3. Figures to the right indicate full marks.
Q. No. Choose the Best Possible Answer from the 4 options (Multiple Choice
Question)
6
Q.1
(a)
Objective Questions
1. NTL and Survey Research Methods were pioneered by
A. Robert Blake B. Jane Mouton
C. Richard Beckhard D. Kurt Lewin
2.
People tend to ignore information that they do not want to hear because it might
be distracting or conflict with other ideas or values. This is known as?
A. Perception B. Closure
C. Selective Perception D Dilemma Interpretation
3.
Emotional exhaustion or depersonalization sometimes experienced by those who
do ?people work? is termed as?
A. Stress management
Intervention
B. Stressors
C. Crooked Stroke D. Job-burnout
4.
_________ is a mode of thinking that people engage in when they are deeply
involved in a cohesive in-group. It is like adopting a soft-line of criticism.
A. Illusion invulnerability B. Group think
C. Group cohesiveness D. Self-censorship
5.
________ is an organization-wide system that focuses on the customer and
increases the efficiency and reliability of work.
A. TQM B. QWL
C. JIT D. 5 S
6.
_______believes in continuous self-directed learning that will lead towards
positive change and growth in the individual, team and organization.
A. Re-engineering B. Job-redesign
C. T&D D. Learning Organization
Q.1 (b) Short / Definition Questions (1 marks each)
1. What is organization culture?
2. What are the characteristics of an open system?
3. What is Organizational Transformation?
4. Job Enrichment Theory
04
Page 2 of 4
Q.1
(c)
Short Questions (2 marks each)
1. Differentiate between Managerial effectiveness and Managerial
efficiency.
2. Mention some of the skills that focus on the people-oriented nature of the
OD Practitioner.
04
Q.2 (A)
Identify and explain the five stages of Organization Development with any
imaginary management problem.
07
(B) Compare and contrast the four types of management orientations used in
relating to the environment, with live examples of some organizations/
industry for each.
07
OR
(B) You are the HR Manager of a Pharmaceutical firm which is passing through
some difficult times on account of some employee related problems.
Propose a proposal to your CEO discussing about the pros and cons of
approaching an external or going ahead with an internal OD practitioner to
sort out the problem of your firm.
07
Q.3 (A) What is diagnosis? Discuss in detail the red-flags or problems which the
OD practitioner should be aware of in the diagnosis phase.
07
(B) What is Stream Analysis. Explain how Stream Analysis can be used in an
OD Program with an example.
07
OR
Q.3 (A) Discuss in detail the major types of Process Interventions that may be used
to solve problems.
07
(B) Do you think that a company must have policies/ strategies which
encourages a successful Health & Wellness Program for its employees?
What kind of Health/ Wellness Programs can an organization have and why
is it important?
07
Q.4 (a) Write note on (BOTH):
i. System 4 Management
ii. Third-wave Organizations
07
(b) What is Total Quality Management and how it can be used to improve
quality and productivity.
07
OR
Q.4 (a) Discuss in detail Johari Window and its managerial implication.
07
(b) How can managers develop an organization culture that encourages a high-
performance system or a learning organization?
07
Page 3 of 4
Q.5 (A) CASE-STUDY: HOW ABC Ltd. HANDLED ITS SITUATION
ABC Ltd. is a diversified chemical manufacturer. It has a global presence
for its chemical products.
Operating Problems at the Polymer Division
The Polymer Division had problems from the beginning including low
morale, high costs, low productivity and an old product line. The Division?s
top and middle management understood the need to improve its operations,
but those lower in the division did not understand.
The change
The head of the Polymer Division decided after much research that some
major changes were needed to bring long-term improvement. The
Division?s mission statement was formulated with the help of internal key-
people. Personnel cut-backs through early retirement plans had already
occurred. A five-point vision statement was developed with the involvement
of employees even at the grass-root level by taking their suggestions
through supervisors. Some changes in hierarchy were suggested by the team
of head of Operations as well as CEO. These changes in hierarchy brought
in some resistance from the people across various levels.
However, the HODs, HR Manager and CEO worked on the various issues
to tackle the situation and bring peace and harmony in the organization
alongwith sustainable development.
Answer the following:
1. Highlight the key strategies taken by ABC Ltd. to build acceptance
within the lower ranks of the change program. (4
marks)
2. Imagine you are the HR Manager of ABC Ltd. Based on the case discuss
the strategies which you suggest to lessen the resistance to certain strategies
which are suggested by you regarding changes in hierarchy and other such
suggestions. (10 marks)
14
OR
Q.5 (B) CASE-STUDY: TEAM-BUILDING AT XYZ LTD.
Soma is the Marketing Department Manager of XYZ Ltd.
She has noticed that her staff seems to be pulling in separate directions and
some members have trouble cooperating with others.
She feels team building will help her department function in a more positive
and productive way. Soma interviews several OD consultants to find the
change agent she thinks will be right for what she needs.
Soma decides on Pratham, an OD consultant that best answered the
question, "How will this change agent build a group into a team?"
Pratham meets with Soma to discuss the problems.
They define the problem as Soma sees it. They discuss specific questions to
ask and data that will be collected from interviews with team members.
Pratham interviews Soma's staff and immediately a number of issues
surface that appear counter-productive to effective functioning.
Lack of communication is identified as the most serious problem, and many
of the other major issues are the direct result of the communication break
down. Pratham reports the general findings back to Soma without
mentioning any names. After discussing the problem and possible ways to
solve it, they decided on some action steps for XYZ Ltd.
14
Page 4 of 4
(Continued?.)
Answer the following:
1. Do you think that Soma was correct in calling Pratham? Give your
reasons. What were the major problems at XYZ Ltd. (4 marks)
2. If you were appointed as the OD Consultant, what would you have
suggested as strategies to improve and solve the problem of XYZ Ltd.
(10
marks)
*************
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This post was last modified on 19 February 2020