Download PTU B.Tech 2020 March CSE-IT 6th Sem ME 251 Total Quality Management Question Paper

Download PTU (I.K. Gujral Punjab Technical University Jalandhar (IKGPTU) ) BE/BTech CSE/IT (Computer Science And Engineering/ Information Technology) 2020 March 6th Sem ME 251 Total Quality Management Previous Question Paper

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Roll No. Total No. of Pages : 02
Total No. of Questions : 18
B.Tech.(CSE) (O.E. 2012 to 2017) (Sem.?6)
TOTAL QUALITY MANAGEMENT
Subject Code : ME-251
M.Code : 71553
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
Answer briefly :
1) Write the salient features of TQM.
2) What are the dimensions of quality?
3) Enlist factors affecting Quality.
4) What are the steps in benchmarking?
5) Write about policy development and implementation in planning process.
6) Explain ?Leadership Commitment?.
7) Write short note on FMEA documentation.
8) Differentiate between TQM and TQC.
9) Write about reward and recognition in Total Employees Involvement.
10) State the objectives of ISO 9000.
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1 | M - 7 1 5 5 3 ( S 2 ) - 2 1 3 1
Roll No. Total No. of Pages : 02
Total No. of Questions : 18
B.Tech.(CSE) (O.E. 2012 to 2017) (Sem.?6)
TOTAL QUALITY MANAGEMENT
Subject Code : ME-251
M.Code : 71553
Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks
each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students
have to attempt any FOUR questions.
3. SECTION-C contains THREE questions carrying TEN marks each and students
have to attempt any TWO questions.

SECTION-A
Answer briefly :
1) Write the salient features of TQM.
2) What are the dimensions of quality?
3) Enlist factors affecting Quality.
4) What are the steps in benchmarking?
5) Write about policy development and implementation in planning process.
6) Explain ?Leadership Commitment?.
7) Write short note on FMEA documentation.
8) Differentiate between TQM and TQC.
9) Write about reward and recognition in Total Employees Involvement.
10) State the objectives of ISO 9000.
2 | M - 7 1 5 5 3 ( S 2 ) - 2 1 3 1
SECTION-B
11) Explain the 4C's of TQM.
12) Explain elements of JIT and also explain equipment for JIT system.
13) State and explain the principles of TQC.
14) Explain customer satisfaction, complaint and redressal mechanism .
15) What is the role of a management representative in an ISO certified company? What are
his responsibilities?

SECTION-C
16) With suitable diagram explain the TQM models.
17) What is QFD? With suitable diagram explain the QFD process and its benefits.
18) Explain the quality system and the ISO standard series in detail.









NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any
page of Answer Sheet will lead to UMC against the Student.
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