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Roll No. LTI [ ] Total No. of Pages : 02
Total No. of Questions : 18
B.Tech.(CSE) (O.E. 2012 to 2017) (Sem.-6)
TOTAL QUALITY MANAGEMENT
Subject Code : ME-251
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M.Code : 71553Time : 3 Hrs. Max. Marks : 60
INSTRUCTIONS TO CANDIDATES :
1. SECTION-A is COMPULSORY consisting of TEN questions carrying TWO marks each.
2. SECTION-B contains FIVE questions carrying FIVE marks each and students have to attempt any FOUR questions.
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3. SECTION-C contains THREE questions carrying TEN marks each and students have to attempt any TWO questions.SECTION-A
Answer briefly :
- Write the salient features of TQM.
- What are the dimensions of quality?
- Enlist factors affecting Quality.
- What are the steps in benchmarking?
- Write about policy development and implementation in planning process.
- Explain “Leadership Commitment”.
- Write short note on FMEA documentation.
- Differentiate between TQM and TQC.
- Write about reward and recognition in Total Employees Involvement.
- State the objectives of ISO 9000.
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1|M- 71553 (S2)-2131
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SECTION-B
- Explain the 4C's of TQM.
- Explain elements of JIT and also explain equipment for JIT system.
- State and explain the principles of TQC.
- Explain customer satisfaction, complaint and redressal mechanism .
- What is the role of a management representative in an ISO certified company? What are his responsibilities?
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SECTION-C
- With suitable diagram explain the TQM models.
- What is QFD? With suitable diagram explain the QFD process and its benefits.
- Explain the quality system and the ISO standard series in detail.
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NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.
2|M- 71553 (s2)-2131
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This download link is referred from the post: PTU B.Tech Question Papers 2020 March (All Branches)
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