Download PTU B.Tech 2020 March IE 7th and 8th Sem Management Practices For Business Excellence Question Paper

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Roll No. EEEEEEEEEEE Total No. of Pages : 02

Total No. of Questions : 09

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B.Tech Ind. Engg. & Mgt. (Spl. In TQM)PT (Sem.-7)

MANAGEMENT PRACTICES FOR BUSINESS EXCELLENCE

Subject Code : IEM-702

M.Code : 71696

Time : 3 Hrs. Max. Marks : 40

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INSTRUCTIONS TO CANDIDATES :

1. Attempt All EIGHT Questions from SECTION-A carrying TWO marks each.
2. Attempt any SIX questions out of EIGHT from SECTION-B carrying FOUR marks each.

SECTION-A

1) Answer briefly :

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1. What steps management can take to tap significant customer feedback to achieve business excellence?
2. Discuss elements of strategic planning to realize business excellence.
3. Describe the steps taken by organizations to create and maintain quality awareness at workplace.
4. Explain the criteria for selecting team members for a particular project.
5. Define Quality- Circles. How do quality circles work effectively to achieve organizational objectives?

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6. How does balanced score card approach effectively address the customer perspective, the business focus perspective?
7. Explain the need for conducting a benchmarking study in an organization.
8. Explain Malcom Baldrige National Quality award, its origin, procedure and applications.

SECTION-B

2) How does organization bank upon creating an effective organizational structure to achieve business excellence for sustained development?

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3) Define Quality Goals and policy. How do organizations develop, execute and monitor quality policy implementation?

4) What mistakes organizations often make that lead to demotivation of employees at workplace? Discuss the steps taken by organizations to promote employee involvement at workplace.

5) How do organizations promote self managing teams approach at the workplace? How do these teams work and what are their contributions to achieve business excellence?

6) Differentiate between the experiences of quality circles in Japan and India.

7) How do organizations establish performance measures for measuring business success?

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8) Discuss the procedure adopted by organizations to conduct benchmarking study? Also discuss the pitfalls and criticisms of benchmarking.

9) Explain Deming’s 14 points for quality management.

NOTE : Disclosure of Identity by writing Mobile No. or Making of passing request on any page of Answer Sheet will lead to UMC against the Student.